Hello!We appreciate you leaving the review on our Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker with Carry Bag. We are very sorry to hear about this situation and we sincerely apologize for the inconvenience caused! Please rest assured that your feedback will be forwarded to the team.Should you require any further assistance, please kindly reach out to us directly via our official "Contact Us" page.Thank you!CrockPot Consumer Care

Hello Kim, we apologize that your product has fallen short of your expectations. We are always aiming for the highest quality of service and to take advantage of any opportunity we have to improve. We would like to have a chance to assist you further, which is why we strongly encourage you to reach out to us directly via our official "Contact Us" page. Wishing you a wonderful day.Crock-Pot Consumer Care.