Hello!We are sorry to hear the cooker continued to boil on warm. Please make sure to allow the cooker to cooldown if cooking for extended periods of time with smaller portions.However, if you find that the temperature on warm greatly exceeds 185°F, please contact us directly regarding warranty.Kindly reach out to us via our official CrockPot "Contact Us" website or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you!CrockPot Consumer Care

Hello! Thank you for your review. Your feedback is important to us, and it helps and motivates us to continuously improve our products and services. We are sorry to hear that the Crock-Pot 7-Quart Cook and Carry Programmable Slow Cooker with Carry Bag failed to meet your expectations. We will make sure that our design and production team are made aware of your feedback. If you have any questions, please reach out to us via our official CrockPot "Contact Us" website or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe!CrockPot Consumer Care

Hello. Thank you for reaching out to us.We sincerely apologize for the inconvenience caused. On our website you do not have to agree to their terms and conditions and agree to receive marketing information on other products. However, if that is the only option that shows for you, please reach out to us directly so we can assist you further.If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.Thank you!Crockpot® Consumer Care

Hi there, We're sorry to hear your Crock-Pot isn't heating evenly after just a few uses, that’s definitely not the experience we aim to deliver. We understand how frustrating that must be, especially when things started great. The fastest way to sort this out would be to get in touch with Sam's Club directly, since they handle orders made through their store. If you have any trouble resolving the issue, please don’t hesitate to contact us through our official support channels, including our website and LiveChat. Our team is happy to help Monday–Friday from 9 AM – 5 PM ET. Thanks for bringing it to our attention. CrockPot Consumer Care Team.

Hello Rita,We appreciate you for taking the time to write to us and we use all the feedback we get to continually improve everything we do. If you require our assistance, please contact us using the Contact Us form on the official website or talk to our experts Monday through Friday, 9AM to 5PM ETC, so we can help you further. Thank you! CrockPot Consumer Care