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Generac 14kW Standby Generator with 200 Amp Automatic Transfer Switch

good product four everybody i wish people can buy one

good

generac.com

Generator arrived with no visional signs of damage from shipping company. Uncrated and found the front cover was damaged from assembly... not shipping.  Un-skidded generator and found manuals and engine oil missing.  Called Generac customer service and requested replacement cover, manuals, and engine oil.  Waited one week and heard nothing from Generac.  Call again requesting update and was told request has been placed by no update on whether Generac would replace cover or manuals.  Engine oil was a solid NO.  Will not ship oil, will have to purchase from local distributor at my cost.  It's now been over 2-weeks with no response from Generac; however, I received a package in the mail with the manuals.  Called again about the damaged front cover and this time requested to speak with a manager of customer service.  Was asked to send photos of damage for their inspection and review. Just received today 11.30.2023 that request was granted a new cover will be shipped.

Generac Customer Service

I previously had a portable emergency generator that helped me through a few hurricanes.  I retired a few months ago & built a house on my rural property 100 miles away.  Two years ago that area 
suffered a couple of bad storms & the community was without electrical power for weeks.  I now have my own well & electrical system.  Storms as we have in Southeast Georgia will not affect me as much in the future.

Survivability in a hurricane prone area

Customer reviews for Generac 14kW Standby Generator with 200 Amp Automatic Transfer Switch

Member photos

good