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Generac 14kW Standby Generator with 200 Amp Automatic Transfer Switch

HAVEN'T NEEDED IT YET, BUT THE TEST AFTER INSTALLATION WORKED GREAT.

NICE SET UP

generac.com

Unit has been reliable, but is rather noisy when running.

Reliable

After the installation it worked fine the first time, I am very pleased,

This product has great features

Not happy that proper repairs not done when still under warranty

So far so good. It is doing what it is supposed to do.

I'm happy with the product! But I just not sure about the service yet.

I bought this unit 1 year ago and very happy with it

Purchase was made two years ago for peace of mind to power whole house.

Powers whole house

only a bad comment generac should be ashamed what they did to me

took 8 months to have a working product

Very SATISFIED with my purchase and highly recommend!

Great product and cost-efficient.

Generator arrived with no visional signs of damage from shipping company. Uncrated and found the front cover was damaged from assembly... not shipping.  Un-skidded generator and found manuals and engine oil missing.  Called Generac customer service and requested replacement cover, manuals, and engine oil.  Waited one week and heard nothing from Generac.  Call again requesting update and was told request has been placed by no update on whether Generac would replace cover or manuals.  Engine oil was a solid NO.  Will not ship oil, will have to purchase from local distributor at my cost.  It's now been over 2-weeks with no response from Generac; however, I received a package in the mail with the manuals.  Called again about the damaged front cover and this time requested to speak with a manager of customer service.  Was asked to send photos of damage for their inspection and review. Just received today 11.30.2023 that request was granted a new cover will be shipped.

Generac Customer Service

Bought this generator about 6 weeks ago.  The install was completed without any issues or concerns.  Final connection was completed after gas company upgraded the meter.  We had a power outage about 2 weeks after the install and never noticed the power going out.  The generator started so fast there was never a flicker of the lights.

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