I purchased this mattress May 2022, I should have written a review sooner. I expected a comfortable product from Stearns & Foster especially for the cost. However, the mattress does not recover from body impression, leaving an indentation finding it difficult to reposition myself while sleeping, making a good nights sleep compromised.

Escalation Team I have contacted you on multiple occasions by phone, email and surveys with no response. I called Stearns and Foster on July 28th spoke to Ashton regarding the brand-new mattress I received that was dirty with stains on the bottom of it. The delivery was so far from white glove as you advertise, it was pathetic! I explained that when the delivery team arrived, I noticed that the plastic protective cover on the mattress had two tears/holes in it. They went to move the mattress out and went to take the plastic off and I stopped the guy and said that I wanted to keep that for the old mattress, thinking I could tape the holes. He said that they prefer to take it off as it is dirty, and it could get dirt on the walls. I said we are in the process of selling our home and I don't want that. I stopped him again stating that the bed that's on the foundation needs to come downstairs before the new one goes up. He said Oh and yelled at this partner to get his help. As they are coming down the stairs with the old mattress, they brought it down longways and scuffed the walls and chipped the ceiling paint in the archway by pushing it through. At this point my Mom is freaking out as she see's them pushing it through the archway. They get it in the garage and then they go to take the rest of the plastic off the new mattress. I notice that there is what appears to be two dirty spots on the bottom of the mattress, but I didn't have my glasses on, so I was not sure if it was shadows or really stains. They get it inside and I notice it is stains, they plop it down and say ok looks great. I said no that there are stains on the bottom of it. They lift it up and the helper says that came from your dirty walls. I was ready to pop a gasket! I said 1st off this is a two-year-old home on the market in pristine condition, there is absolutely no dirt on the walls, we just had the home photographed, feel free to look at it. Then I said that I noticed it before you brought it in but was not sure if it was shadows as I did not have my glasses on. I then advised that the plastic it was in was torn in 2 different places. Then he proceeds to talk bad about me in Spanish, totally disrespectful! The lead driver says that they can remove it and bring back another one. At this point my mom is so upset and I did not want any more damage done. I explained that we can document this and that I will follow up with Stearns and foster. I asked him to take pictures of the damage, which he did. We then go downstairs, and he has me sign a piece of paper in his book and I write on there that the bed was dirty and they had scuffed the walls. He then says that he needs one more signature and then they are done. He pulls up his phone and scrolls through some pages and says sign here. I said what am I signing for, he says that you received the bed. I said that I need to know what I am signing for. He sighs and goes back and here is a picture of just the bed faceup on the mattress, I said where are the other two pictures? Oh, I'm not sure what happened to them although they just happened to be permanently deleted..... I know what happened to them, he deleted them! So now his partner is nowhere to be found and I have to help him lift the mattress, so he can take pictures again! He did load them in and I did write a statement as to the bed being dirty and the scuffing on the walls. He did hit send but who knows at this point whether it went through, or he deleted that too. I asked him if I was going to get a copy of it and he said YES, but I never received it. After speaking to Ashton, I was told that they could do an exchange. I explained that we were in the middle of house showings and the delivery service had damaged the walls while removing the old mattress and I was concerned about more damage. She said that she could submit to the escalation team, and they would call me back. My Mom yelled at me to just have them deliver a new mattress, so I told Ashton that she could just set up to exchange this one as long as we had different delivery drivers. She then told me she will have to refer me to the escalation team? I said 5 minutes ago you could do an exchange and now it has to go to the escalation team? This makes no sense..... We will have the escalation team get back to you on the 1st of next week. CRICKETS, I have heard nothing from Stearns and foster escalation team. I filled out a survey from Stearns and foster on rating my delivery experience on 07/30, and have heard nothing from Stearns and foster. Shana called me on 08/01 with the delivery service. She stated that was not the experience they want their customers to have. She had spoken to the drivers and gone over policies and procedures, and she was very apologetic. She was amazing, I was impressed, she stated that she could have a new team deliver a new undamaged mattress (she called them the A-Team) out most likely on Friday, but she would check, or it would be the next Friday. I explained I would be out of town the next Friday and it would have the be 08/18. I asked if she could text me the date or email me. She said YES, she would get back to me that day or the next day..... CRIKETS...... I never heard from her again. Seems to be a trend with Stearns and Foster and their affiliates. 08/06 I filed an online complaint with Stearns and Foster, CRICKETS, never heard a word. Called 08/07 was on hold for 1 hour then received a response that they are not taking calls and that I would need to call back. 08/08 called Stearns and foster and was told that their systems had are down and to call back. I asked when she thought that they would be up, she stated that she did not know. I asked how long have they have been down; I was told awhile several days (think she said 2weeks) I said oh great you've been hacked, she said that YES, we've been compromised, and they are working on it. Once again, she said to try back...... 08/10 Filed a dispute with my Discover card for the purchase. 08/20 called Stearns and Foster and spoke to Randall and was told that the case was sent to escalation by Ashton on 08/07? I filed the complaint on 07/28? Randall asked that I call the escalation department tomorrow at 8am - they work from 8-1 or 2 somewhere around there? I explained that I work 8-5 and don't time out for lunch and asked if he could send them a message asking them to call me, as I was on hold for 15 minutes today, most hold times are45miutes or more with them. He said YES and said that he sent it but recommend that I call tomorrow. Enough is enough, I don't want the mattress, the sheets, the pillows, nothing from Stearns and Foster. I have gone above and beyond trying to get resolution. I have lost wages and lost countless hours trying to resolve this issue. We are moving and need the mattress out of the home ASAP and I want a full refund! On top of everything I still have not received anything about Stearns and Foster being compromised. HELP! Would not recommend!

My wife and I were in need of a good mattress due to problems with our backs, we purchased our mattress at Ashley Furniture were we tried many out and settled on the Sterns & Foster Estate Firm Pillow Top. Our first night was getting use to the firmness and after that it was sleeping like a baby, we love our new Sterns and Foster mattress, we spent more than we wanted to but it was well worth it. We love our new mattress and are telling all of our friends. Thank You Sterns & Foster for a great mattress.

THIS IS THE SECOND STERNS AND FOSTER MATTRESS I HAVE OWNED THE FIRST ONE WAS NOT TO BAD BUT THIS ONE IS TERRIBLE IT HAS MESSED MY BACK UP PURCHASED IT ABOUT 10 MONTHS AGO IT FELT DIFFERENT WHEN I LAYED ON THE DISPLAY MATTRESS WERE I BOUGHT IT FROM I TRIED IT FOR 60 DAYS WENT BACK TO WERE I BOUGHT IT FROM WAS TOLD YOU GOT 90 DAY TRIAL TRY IT FOR A LITTLE LONGER AND SEE IF IT BREAKS IN FOR YOU WELL IT NEVER DID WENT BACK TO THE STORE TO TRY TO CHANGE IT OUT FOR ANOTHER MATTRESS BUT THE HASSLE OF TRYING TO GET IT RETURNED IS NOT EASY NOW IAM STUCK WITH A BAD BACK AND EXSPENSIVE MATTRESS I DONT LIKE

[This review was collected as part of a promotion.] This mattress has been such an improvement of my old mattress. My mattress was about 6 years old and I was waking up to hip and back pain every day, so I was in the market for a new mattress. This mattress is heavy, and the fabric is soft. At first I was concerned that it would be too firm, as it is much firmer than my old mattress. However, the firmness must be what I needed. This mattress is not too firm at all and provides really good support for my hips and back. I am finding that I am sleeping better, waking up less during the night in pain and waking up in the morning with almost no pain. I would definitely recommend this mattress to those looking for a firm and supportive option.

[This review was collected as part of a promotion.] I have had back pain for a while, so I was skeptical a new mattress would help that much. I was completely mistaken! I enjoy a firm mattress, so that is what I got and I am completely satisfied. I expected to be a little uncomfortable as I broke the firmness in a bit, but I didn't experience that. From the day it was delivered, it's been like sleeping on a cloud. A very firm cloud. LoL. This mattress has all but eliminated my back and hip pain. I would recommend this mattress to everyone. Seriously. My son and I fight over who wants to sleep on it. LoL. It is worth every penny, I promise.

Bought the Matress and it was returned for a replacement. The displayed mattress was better and not the same as the one delivered. I would not recommend and customer, especially any z veteran waste their money. Big hope, very low quality. The mattress is like a boat after 4 months. It's not worth buying. You pay for the name and not the Quality. DO NOT BUY. My old mattress was better that this piece of junk,

[This review was collected as part of a promotion.] Stearns & Foster Estate Ultra Firm Tight Top sent me this product free through the BzzAgent sampling program. Before receiving this product, I had a memory foam mattress. This Ultra Firm mattress was just what I needed. My low back pain has been reduced and the amount of tossing and turning throughout the night has reduced significantly. I definitely recommend this to anyone with back issues.

We bought the softer SF mattress and was disappointed that the pillow top began to crater after just 3 days. After 60 days, we just couldn't roll out of the crater and decided to get the other mattress that didn't have such a thick pillow top. Now that we've got 30 days into the Estate mattress, it has maintained it's firmness. The problem is that it's way too firm. I am buying a topper in hopes of getting some releif because I can't sleep on it anymore, just too painful. I hope the premium topper provides a better durability thank the SF first mattress. I just can't take it.

We owned an S&F king size luxury firm pillow top for 9 years and when my back and knees gave out recently, we decided to purchase the estate king size firm tight top mattress. After just 2 nights of comfortable, excellent support, we feel this is a reliable, well- built mattress and recommend it to anyone with arthritis and/or back problems due to advancing age.