Hi Yankee G, We appreciate you taking the time to share your thoughts about your washer experience. Your feedback is valuable to us, and we’d like the opportunity to review your situation more closely to provide proper support. To assist you further, please reach out to us through one of the following channels so our team can help: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150954258) to help our team pull up your information. Thank you. ^Camille

Missy22, sharing your experience with your washer matters. Allow us to help. We recommend checking this link to help you troubleshoot if your washer needs to be evened out. Please click on the embedded words and choose the "No, Did this resolve your issue?" option to access the complete steps. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150938583) to help our team pull up your information. Have a great day. ^Camille