Hi Jimmy, We can see this hasn’t been the experience you were expecting, especially with the time spent trying to get assistance. This Samsung support guide outlines steps that help address long cycle times and spinning performance, including proper load balance and correct laundry distribution for optimal results. https://www.samsung.com/us/support/answer/ANS10004802/ https://www.samsung.com/us/support/troubleshoot/TSG10003485/ If you’d like assistance reviewing your washer’s cycle times and overall performance, we’d be glad to take a closer look and help guide you through available options. Please reference 1152499469 so we can review the details together and explore the best next steps. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Thank you for your feedback. Meneleo Samsung Care

Hi None, When a washer this new doesn’t perform as expected, it can impact how you feel, and we understand where you’re coming from. We’d like the opportunity to look into what happened and check what options may be available next. You’re welcome to reach us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152478825) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care