Hello, Thank you for sharing your review and thoughts about your Shark Rotator! We truly value your feedback and will make sure to forward it to the relevant teams for consideration in future designs. If you require any assistance with your product, feel free to contact our team at 1-855-427-5127.Kind regards, Shark Clean

Hi Nick,<br /><br />Thank you for taking the time to share your experience with the Shark Rotator Pet Pro Lift-Away ADV Upright Vacuum. We&#39;re sorry to hear that the suction motor stopped working after 18 months. We understand how frustrating it is when a product stops performing as expected, especially after a relatively short period of use.<br /><br />We’d like the opportunity to review this further and explore how we can support you. Please reach out to our Customer Service team at 1-855-427-5127 so we can look into your warranty options and help find a resolution.<br /><br />Kind regards,<br />Shark Clean

Hi JE, Thank you for your review and feedback for this Shark. We're disappointed to hear that you're not loving your vacuum and if there's anything we can do to help improve your experience, please don't hesitate to get in touch with our customer service team through the following link.https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-UsKind regards, Shark Clean