Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you weren't happy with your Rotator, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you'll give our products another try in the future. Kind regards, Shark Clean

Hello Sierra, thank you for sharing your experience with the Rotator Pet Pro Lift‑Away. We’re sorry to hear that debris is getting stuck in the front roller, especially since you rely on your vacuum daily for professional cleaning. That’s definitely not the experience we want for our customers, particularly pet owners. Please reach out to our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Our team can help troubleshoot the roller issue and explore solutions, including repair or replacement options if needed. Kind Regards, Shark Clean

Hello Amy,<br /><br />Thank you so much for sharing your review. We&#39;re truly sorry to hear that your Shark Rotator Vacuum stopped working. We understand how disappointing it is to experience a motor failure in under a year of operation. This isn’t the experience we want for you and we know that you&#39;ll expect value for your purchase. Kindly give us a call at 1-855-427-5127, we&#39;ll look into this matter to ensure you do have a smooth and effortless cleaning experience. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. We do hope we&#39;re able to restore your confidence in our brand and remain the trusted one in your home.<br /><br />Kind regards,<br />Shark Clean.