Hello Amy,<br /><br />Thank you so much for sharing your review. We&#39;re truly sorry to hear that your Shark Rotator Vacuum stopped working. We understand how disappointing it is to experience a motor failure in under a year of operation. This isn’t the experience we want for you and we know that you&#39;ll expect value for your purchase. Kindly give us a call at 1-855-427-5127, we&#39;ll look into this matter to ensure you do have a smooth and effortless cleaning experience. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. We do hope we&#39;re able to restore your confidence in our brand and remain the trusted one in your home.<br /><br />Kind regards,<br />Shark Clean.