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Customer reviews for BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum for
BISSELL CrossWave HydroSteam Plus Multi-Surface Wet Dry Vacuum
4.6 out of 5 stars
stars834 ratings830 reviews
  1. 5 stars78% (651)
  2. 4 stars12% (102)
  3. 3 stars3% (25)
  4. 2 stars2% (18)
  5. 1 star5% (38)

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Showing 211-220 of 830 reviews
May 8, 2023
Mary
5 out of 5 stars review

Verified Purchase

Love my new "toy"

[This review was collected as part of a promotion.] I have used my new "toy" twice now and love it. It is easy to use and has done an excellent job at both vacuuming and steam mopping my tile floors. I was also impressed that it did not leave streaks. The only part I dislike is the clean out, but that would be true of any vacuum and mop.

Review from BISSELL Homecare
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Oct 2, 2023
Katie
5 out of 5 stars review

Verified Purchase

Absolutely love the hydro steam!

[This review was collected as part of a promotion.] Love this all in one! Complete time saver, and easy to maintain. I upgraded from the crosswave pet pro to the crosswave hydro steam I love the look of it and it's fabulous at its job! Oh and that self clean cycle is a must have.

Review from BISSELL Homecare
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Feb 26, 2024
Sakina
5 out of 5 stars review

Verified Purchase

I would buy from BISSELL EVERYDAY

[This review was collected as part of a promotion.] I have always used these products. They work great in a multi pet home. Bissell stands behind their product and has the best customer service if u have any issues. And a BONUS some of the monies goes towards helping animals!!

Review from BISSELL Homecare
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Oct 24, 2023
William
5 out of 5 stars review

Verified Purchase

Dries the floor immediately!

[This review was collected as part of a promotion.] I upgraded to this over the crosswave pet pro. The hydrosteam version has a slightly smaller brush path, but it does an amazing job. The steam did an excellent job on the grouted areas of the tile floor. I was amazed how dry the floor was after making 1 "drying" pass with the spray trigger released. The self cleaning mode is awesome, and all the xtra filters and brushes are great so you dont have to wait for things to dry and can stop and clean up the machine and take a break before transitioning to another section of the house. I picked up 2 hardwood brushrolls for the wood floors, and the machine did an outstanding job cleaning and drying the wood floors too. They haven't looked that good since they were new. #sweepstakes

Review from BISSELL Homecare
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Oct 5, 2024
Carole
5 out of 5 stars review

Verified Purchase

I definitely would, and have recommended this product

[This review was collected as part of a promotion.] This is my second cross wave. I purchased this one because of the steam heat feature. I used it on the hardwood floors where the dogs had tracked in dirt, and sanitized the area rug for the toddlers. I also purchased the additional area rug bush. Very happy with this product.

Review from BISSELL Homecare
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Jun 30, 2023
Pamela
5 out of 5 stars review

Verified Purchase

Amazed at the power of cleaning in this machine.

[This review was collected as part of a promotion.] I just received my Bissell CrossWave HydroSteam for Multi-Surface floors. It was very easy to assemble and get started. I have a 4700 SQ FT house and got just the downstairs floors done. I thought my house was clean but I knew I had some spots on the kitchen tile floor that needed the steam cleaning. I was amazed at how dirty my floors were. The steam is amazing on spots that I know have been there a while. I hope to get the upstairs done this weekend. I know it will improve our breathing since we both have allergies. Very easy to clean out after use as well.

Review from BISSELL Homecare
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Sep 29, 2023
Sharon
5 out of 5 stars review

Verified Purchase

I would definitely buy it again

[This review was collected as part of a promotion.] Bought this to clean the vrbo I rented that was filthy. So glad I did, cleaned all the rooms and felt live able after that. Otherwise I would have had to leave and lose my money. It is heavier than my previous one but also can clean carpet pretty good because it can power thru the carpet

Review from BISSELL Homecare
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Sep 9, 2025
Anonymous
1 out of 5 stars review

Verified Purchase

Stopped working on 2nd room!

What the heck it stopped working after the second room

Review from BISSELL Homecare
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reply from BISSELL Consumer Care

Hi Michele, thank you for sharing your experience—we’re really sorry to hear your CrossWave® HydroSteam® Plus stopped working so quickly. That’s definitely not what we want for our customers. Sometimes a quick reset or checking the filter and water tank placement can help, but since it happened so early, we recommend reaching out to our support team at https://support.bissell.com for troubleshooting or warranty help. We appreciate your feedback and hope we can get this resolved for you quickly!

Mar 29, 2026
Anonymous
1 out of 5 stars review

Very BAD machine, went through 3 in 3 months

When I first got this product I fell in love. It did everything I wanted it to do however the first problem with it was the trigger quit dispensing water. I tried of course everything to get it to work and ended up exchanging it for No. 2. First use went well I didn't mop again for 2 weeks and now no water would come out to the floor. After an hour of going through troubleshooting still wouldn't work and had to exchange that one for No. 3. So I am on No. 3 and this one didn't even work when I took it out of the box, called customer service and video called them for 45 minutes until it got to work. 2 days later I went to mop again and it won't work again. You have no idea how badly I wanted this to work I Loath mopping and this was perfect for me till it wasn't. I wouldn't invest in this product.. try something else.

Review from BISSELL Homecare
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Apr 9, 2026
Deanna
1 out of 5 stars review

I would never buy this again

AWFUL. The experience I have had with this CrossWave is upsetting. Bissel replaced it when I told them it leans over and doesn't clean well. They sent me a replacement and it has the same problem. WASTE of my time and money. Sure, it sort of cleans. But it leans over when stored and tips over easily. Additionally, it does not steam clean near walls or cabinets along the edges. UGH. They really should replace this with the newer model.

Review from BISSELL Homecare
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reply from BISSELL Consumer Care

Hi Deanna, we’re sorry for the frustration you’ve experienced, especially after receiving a replacement. We understand how disappointing it is when a BISSELL machine doesn’t store steadily or clean edges as expected. Please reach out to our team at support.bissell.com so we can review your options and help make this right.