Headrest is not positioned properly, so a neck pillow is a must. Armrests have virtually no padding - extended sitting is not comfortable. Also, this chair has separate plugs for the mechanism and USB / power outlets - I don’t know why they can’t be on the same cord. Power units work fine, but I’ve only had the chair for a month, so time will tell. Overall, one of the least comfortable chairs I’ve owned. Bought online because it was 50% off…now I know why.

This chair was $599 and they had it instant savings $200 off so I bought two. My previous recliners were also fake leather and split in several places after 5 years. The price was right so I went with the fake leather again. The instructions for putting it together along with the labeling was top notch. It seemed small when I assembled it but then I realized it is a different type of chair. It was only later I found that my old recliner had a lot of "fluff" which made it look bigger. I had the same amount of leg and head room as my old recliner. The chair also appears as if it is well made. The removable table is also a plus. Now the only reason I gave it four stars instead of five. For me there is too much padding in the lower back area. It's nice support but in certain positions your head doesn't hit the back of the chair because your body is being pushed out.. I have to compensate by using a pillow. They could also have added more padding in the head area which would have remedied that issue too. Bottom line it appears to be a good chair and I'm happy with it.

Armrest sockets would not work due to a second unconnected power cord that was wire-tied way up inside the top of the right arm. Had to unzip the arm liner and add a grounded extension cord hanging out of liner.. Chair should have only one cord for both motor and all electric sockets. I tried to contact customer support. Customer support would not answer phone after holding for 30 minutes. It then went to an answering machine. Tried twice with same result. Tried all other phone tree options and they went straight to phone mail. Gave up.

Ok recliner that's probably a 2 to 2.5 start. As others have mentioned there is no neck or head support and starting to recline, I found it needs a pillow of some sort. Seats are firm and may or may not break in over time. The material is sticky to the skin, plan on seat covers. A positive is they do have a 110 outlet in the console with extra USB outlets typically not found in theater recliners. Electrical didn't work on all of them, but think it's a loose connection. Thought about returning them but too much of a pain. For an economical solution, they are ok. For high end quality and comfort I would look else where but every thing has a place. So based on the spectrum of where these fit in, price, quality etc, would probably say 2.5 stars. A few of the things a head pillow and cover can resolve.

Chair is awesome, great quality for the price. It arrived quickly. We had an issue with one of the chairs we purchased. Sams club sent a new one right away. Only issue is they use a third party for the return and they are terrible to work with! You can’t schedule the return you get a text the day or two before saying we will be there at this timeframe, most of the time it does not work and when I changed my schedule to make it work they did not show up. Sams club says there is nothing they can do about it and I have to return through them because it is a large item. I will not purchase a large online item again for this reason.

We love the chairs, so far everything works great on all 3 chairs we bought. They are a little slanted back. But not a big deal. It would be nice to have the leg area to go a little higher without the back going back too. But all in all, exactly as stated. Very happy with them all.

We purchased a pair of these recliners for our den to replace a pair of recliners purchased from Sam's about 10 years ago. I didn't know what to expect given the low price but all I can say is wow! What a bargain these were at $299 each! Setup was a breeze and they are very quiet when in use. The faux leather with it's slight grain give them a very rich look. To sum up, we couldn't be any happier with our purchase.

I bought this for my 16 year old son’s room for Christmas. I was a little worried about buying without seeing, but I trusted the reviews. This chair was super easy to set up. Took 2 minutes and my son loves it! We may buy more for our theatre room in the basement. Wish they made a navy one. Buy this!

I really like my new chairs! I ordered two and one of them stopped working within a couple of days use. I believe it’s the motor. Sam’s has already replaced it and so far so good. The only thing I don’t like is the inconvenience of the return but I got these chairs for an excellent price so I dealt with it! I’m am a little nervous about something going wrong with the motors again in the future. One suggestion I have is to keep the box for bit just in case. FedEx can’t t pick up the broken chair without the box. I had to wait for my replacement chair and use that box.

Chair was semi easy to assemble, it took my wife and I working together to put the back on. But other than that pretty straight forward. The only thing keeping this chair from getting 5 stars is 0 neck support. Like a lot of other reviews mentioned when you lay back your basically staring at the ceiling. I was able to fix this problem by putting a pillow under my head, which is slightly annoying. Other than that though the chair is great so far and I will update my review if anything changes or happens.