Hi, thank you for your feedback. We’re sorry to hear about the issue and understand how frustrating that must be, especially with a lift chair involved.<br /><br />Please note that lift chairs and other motorized furniture are not recommended for use with this type of battery backup, as the motor can draw a high startup load and may overload the unit or cause it to shut down. This product is intended for lower-power electronics such as computers, networking equipment, and similar devices.<br /><br />We advise disconnecting the lift chair from the unit and plugging the chair directly into a properly grounded wall outlet. Please contact CyberPower support with the model number and purchase details so we can help review the unit and determine next steps. You can contact us at tech&#64;cyberpower.com or &#43;1-877-297-6937

Hello Frank, this device is backed by a 3-year warranty, please feel free to contact s at (877) 297-6937 for assistance with your device. Thank you for bringing this to our attention.

Hello Billbled, Sorry to hear that you had some difficulty with the monitoring app and our support. If you have not already, please send us an email at tech&#64;cyberpower.com mentioning the issue with PowerPanel as we would need more detail to get to the bottom of your log in issue as the answer could depend on which version of PowerPanel you are trying to use.