I had a salesman that apparently wasn't very knowledgeable. I have a really bad back and wasn't sure if I needed a medium or firm mattress. He had me lay on a firm lux breeze and it felt really good on my back. He said they lay the same. I've had mine for 3 weeks now I have slept on it maybe 3 hours. I went to a recliner first night on it. It was so hard I don't feel like I even made a indition on it. I can not sleep on it. But yet I have to keep it 30 days before I can return it. I've talked with several sales people but they all tell me they are talking to the manager and will call me back. I haven't received the first call back yet. He also had me lay on the smart ergo base with the wave massage I was so excited to be getting that base. Yet he ordered and they brought us out the base with only one massage motor. So it just kind of vibrates. I also called about this and I was told I can't return the base. I'm very very disappointed in Tempura pedic this was my dream to be able to actually afford one of these beds. But I will never again deal with this company. It could of just been a bad salesman but after calling for 3 weeks now. And not one call back from anyone not even the manager. I've had it with the entire transaction. If I can return it all including the base as well. I will purchase something else. Disappointed in Ky.

Tempurpedic customer service is horrible. The bed is good, but the service is terrible. We ordered our bed and base and needed to replace the base. We made several calls to customer service in an attempt to replace the base. We were made many false promises. If we didn't continue to follow up, I believe that our issue would never have been solved. Tempurpedic needs to give their customer service professionals better tools to be able to do their job. As nice as the people were, they were barely able to help us with a simple product replacement.

I have been a Tempur- Pedic customer since 2005. I strongly believe that Tempur - Pedic has the best products in the world. The mattress is firm and gives me great support and comfort. I am especially pleased with my sale rep, Sydney Blankenship. She was very knowledgeable, pleasant to talk to and was able to address all of my concerns. Sydney gets my vote for employee of the month.

The effect was immediate, no more tossing and turning nights. It took me a few nights to realize that I was sleeping so soundly that I wasn't awake tossing and turning, looking at the clock or getting up to go to my recliner. My aches and pains are gone or lessened. The mattress does not move when my husband does. The mattress is what it is hyped to be, a wonder.

[This review was collected as part of a promotion.] I honestly can't say enough good things about our ProAdapt Firm mattress. My husband and I waited ten years to purchase a good mattress (we were so confused by the number of choices and the prices). We went to a local furniture/appliance store in Greenville, SC and the sales person was so knowledgeable that we knew instantly what would work. Although it is firm, there are times when we are deep in sleep and don't want to leave the bed at our alarm. There are mornings when I have the feeling that I've been in the most amazing cocoon, and the best part is my back doesn't hurt in the morning either (unlike our old mattress). Thank you Temperpedic for making this mattress. Even our parents visiting during Thanksgiving asked us what in the world they were sleeping on the next morning--they'd never had such comfortable sleep. I bragged about this bed to them and hope they'll get one too.

This is my 2nd tempur pedic. 11 years ago I bought a firm classic twin, & it was the first mattress I could sleep on that I never had any pain. For 11 years I used that mattress, & slowly saved up for a new one. I recently bought an adapt medium twin, but it was too soft & gave me pain. So I exchanged it for a firm pro adapt twin, & know that it will serve me well as did my first tempur pedic twin. I will have this one for a long time to come. Thank you for providing such a good product, especially for people with back issues. I only wish it were not so expensive.

I am not one to post reviews but I also believe to give credit where credit is due. I didn't know what to think about spending this kind of money on a mattress but I can tell you I will never own a different brand. It literally is the best sleep and has helped my sever back pain. I give it 7 stars.

[This review was collected as part of a promotion.] Tempur material is truly one of a kind! With my firm mattress, I don't get the effect of sinking into my mattress, but still get the pressure relief and conforming to my body. My body pain has gotten so much better and I actually enjoy going to bed now! Thank you Tempurpedic and would definitely recommend!

We've had this bed a month. When we tried it in the showroom display the "firm" mattress was very soft. The "medium" mattress was way too soft (sink to the bottom kinda soft). So we went with the firm with the idea it would relax/soften over time considering the showroom display had been there for quite a while. After taking delivery of our new split CA king bed, I found the firm was just that FIRM. Too firm for me but just right for my husband. Until this bed softens up a bit, I need to put a softer memory foam topper on it. Otherwise the quality is good and my husband likes all the bells and whistles of the base. It's perfect for him to adjust so he can be comfortable with his bad back.

My husband and I purchased a Tempurpedic Mattress and box springs 9+ years ago. Recently we started having problems with the mattress sagging. I called the company and they couldn't have been better! Their service was extraordinary! They far exceeded my expectations! Everything they said and did was perfect! I am so excited to have found truly great service in today's world! Tempurpedic you are wonderful!!! Our new mattress is so nice and comfortable! Thank you!!!