We bought a Ghostbed, pillows and mattress protector. We bought the bed for its cooling factor. The mattress protector is hot. We tried it with and without. They refuse to refund us for the protector. What company doesn’t stand by their product? They didn’t return my calls (3 of them) for 2 weeks. Now They’ve offered us 10% back. What kind of crap is that? Run away!! They won’t stand behind their products! Choose a different bed-in-box provider!

After my back surgery, I've purchased many mattresses over the past few years after looking for the comfort I need for my back. The ghostbed flex is the only one that have fit the search thus far. I did search on many sites and followed reviews and testimonials and evetually I came back to the Ghosbed brand. Customer service have also been great for any questions I had.

Overall happy so far! I think I could've went with a little softer, but I still feel a slight comfy cradling once I sink in. The delivery took a slight bit longer than expected but nothing to complain about. It was also delivered to my garage instead of near my door which made for a difficult maneuver for 5'3" me. Still getting used to it, but have not woken up a single day yet with lower back pain, a regular for my previous mattress.

My husband loves the Flex. He needs a firmer mattress for his back and our last one was plush. I, on the other hand, am pregnant and struggling with aches and pains that are probably not caused by this mattress. However, in my opinion, it is a little firm for a side sleeper. We bought it because it slept cool and was recommended for couples of different sleeping styles, but I am not completely thrilled with it.

We've been cycling through mattresses since 2018 trying to find the perfect one. Nothing has been perfect like this one. My husband and I both were having so much lower back, hip, and neck pain with our last mattress and we decided to really invest in our sleep with this one. 100% worth the price. We both fall asleep quickly, rest all night long, and don't wake up aching like before. We actually feel like we're in our 30s now. I'm a side/stomach sleeper, he's a stomach sleeper and we love this mattress. It's medium support and has also helped reduce snoring. When we make our next mattress purchase for our kids, it'll be with Ghost!

I feel like it's still early and our bodies are getting used to the change, but while, comfortable, my wife and I are still waking up with sore backs. It doesn't "fit" your curves quite as well as others, but maybe a topper would help. We're going to keep trying it.

I like the GhostBed. For me, it's extremely comfortable to fall asleep in and feels supportive. The material is dense and I actually think the cooling technology works. I was worried because my partner and I are both on the heavier side in terms of weight and I've had an online hybrid mattress before from a different company that was just way too "sink-y." GhostBed does much better at that, but I did pair it with a heavy duty bedframe to give it as much help as possible. The main reasons for 4 stars instead of 5 are that (1) in the morning I do feel like I'm a little sunken into the bed (although falling asleep feels great) and (2) the edge support, especially at the corners, isn't great. Actually, the edges never popped up all the way after unboxing. Not sure how that will do over time. Like other reviews said, the free pillows are great! They're so cold after they've been sitting for a while they almost feel wet. We may order more.

We originally ordered a King size Luxe model mattress (2 twin XL mattresses) with motorized bases. My wife loves her mattress but I found it to be too soft. I arranged to exchange the Luxe with the Flex model. The exchange went fairly smoothly but there was some confusion regarding the value of each model but it got worked out after several emails and phone calls. I do like my Flex model mattress more but still getting used to it. We both really like the adjustable bases.

We got the bed during the summer. The bed was very comfortable due to the cooling layers. We tried other beds that were hybrids but it didn't work out because of the heat. Not so with this bed. It took a little breaking in but we get a great night's rest. There's great motion isolation. The sides supports could be better but it's good enough to keep me from falling out of bed. In the end, we both love the bed.

The mattress is far more comfortable than my last one (purple) but, I was a bit disappointed. It’s very hot and sinks a lot. The delivery was a joke. When I received the bed via fedex the box was completely destroyed cardboard barely hanging on luckily the mattress was ok. I expected better customer service. Warranty is a joke.