Dear BeryZilla, We do understand the inconvenience this may have caused if it didn't meet your expectations. The ROG Ally is a first hybrid device that runs full version of Windows 11 so it is not like any other handheld gaming device, the buttons may need to be remapped for a more personalize and unique gaming experience. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty