Dear Maddie, We do understand your disappointment with the product and the inconvenience this may have caused if you are exoereincing difficulty using the device. This handheld gaming device runs a full version of Windows 11. Please allow some time to get use to it. For helpful tips on how to use the ROG Ally, please visit: https://rog.asus.com/articles/guides/15-tips--shortcuts-to-set-up-and-optimize-your-rog-ally/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Katie D, We do understand your disappointment with the product and the inconvenience this may have caused if are experiencing system freeze. If the ROG Ally is freezing up while cloud gaming, or accessing web applications, please ensure the unit has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If internet connection is stable, please update Windows and reinstall the Armoury Crate utility software. If these steps were performed to no avail, please do a Cloud Recovery as a last resort Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Akaosm1, We certainly understand your disappointment and the inconvenience this may have caused if the joystick has issues. All ASUS products undergo intensive quality control testing and inspections, and are built to last. If the left joystick X-axis is not working, please check if Windows, drivers and BIOS are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Furthermore, update the Armoury Crate utility software if outdated and reconfigure your joystick settings. If problem persist after doing the troubleshooting tips, please do a cloud recovery. For helpful tips on how to run a cloud recovery, please visit: https://www.asus.com/us/support/faq/1050478/. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Prophetgomode, We do understand your disappointment with the product and the inconvenience this may have caused if you are having issues. Madden 24 plays well on this ROG Ally, please check if Windows, driver and the game are up to date. Furthermore, if playing the game online, please check if the device has access to a working internet since poor and unstable internet connection will definitely affect system performance. Since gaming eats lots of power or system resources and drains the battery faster than normal, we recommend to connect the AC adapter for uninterruptable gaming experience. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear BeryZilla, We do understand the inconvenience this may have caused if it didn't meet your expectations. The ROG Ally is a first hybrid device that runs full version of Windows 11 so it is not like any other handheld gaming device, the buttons may need to be remapped for a more personalize and unique gaming experience. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty