Dear BeryZilla, We do understand the inconvenience this may have caused if it didn't meet your expectations. The ROG Ally is a first hybrid device that runs full version of Windows 11 so it is not like any other handheld gaming device, the buttons may need to be remapped for a more personalize and unique gaming experience. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Manny S, We do understand your concern about the device not optimized for Windows 11. Certainly, the ROG Ally was optimized for Windows 11, just ensure Windows, drivers, BIOS and applications are always up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty