Dear Philip J, Thank you for reaching out to us for help. We certainly understand the inconvenience this may have caused if the card reader stop working. We recommend that you send the product in for service in order to determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Zone6boyy1500, The ROG Ally is a hybrid handheld device, first of its kind, that runs a full version of Windows 11. We do understand your disappointment with the ROG Ally and the inconvenience this may have caused if the device is overheating and you are getting lower FPS while gaming. To resolve these issues, please update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/. Configure the game, video and performance mode at its optimum settings inside the Armoury Crate utility. Additionally, if you are playing these games online, please ensure the device has access to an established router and internet service is working properly since this will definitely affect system stability and performance, and will yield lower FPS. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Rich2Dope, Thank you for your comment. We certainly understand your disappointment with the product and the inconvenience this may have caused if the battery only last more than two hours while gaming. Typically, the battery will only last for more than two hours during heavy gaming in Turbo mode. We recommend to set your game into Performance or Silent Mode inside the Armoury Crate utility software to prolong the battery life. Ensure you are using the most current utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty