Hi Sonofjohn,Thank you so much for your fantastic review! We're delighted to hear that your girlfriend loves the Torras Coolify SE and considers it her favorite among many. It's great to know that she appreciates both the cooling and heating features, as well as the convenience of controlling it via the app. Your feedback truly motivates us to keep improving our products. If you have any questions or need further assistance, feel free to reach out. Thanks again for your support!Regards,JaneTorras Support

Hi Daisy,We are delighted to know that your son had a great experience with the COOLiFY SE neck air conditioner. Looking forward to seeing you again. If you have any questions or need further assistance, feel free to reach out. Regards, Jane Torras Support

Hi LaDoris,Thank you so much for the fantastic review! We’re thrilled to hear that the COOLiFY SE neck air conditioner has been a game changer for you and is keeping you comfortable while working outside. Your satisfaction is what drives us, and we’re delighted to know our product is making a difference in your daily routine. If you have any further feedback or need assistance, don’t hesitate to reach out. Thanks again for choosing TORRAS, and we look forward to welcoming you back for another outstanding experience!Regards,AngelaTorras support

Hi Yaro,Thank you for taking the time to share your feedback. Did you know that you can charge the device while using it to extend its battery life? If you continue to experience issues or have any further questions, please reach out to us at support@torras-global.com or call us at +1 888-881-8818. We’re here to help and would be happy to assist you in any way we can. Regards,JaneTorras support

Hi, Lisa, We hear you! The COOLiFY SE neck air conditioner uses two cooling plates that can lower the temperature around your neck, this can help you feel cooler, even in high temperatures. While the device is effective at providing a cooling sensation, its performance can vary depending on the external temperature and conditions. In extremely high temperatures (like 100°F), it may not drop your body temperature significantly but will still provide a noticeable cooling effect. Many users have found it helpful for making hot conditions more bearable, though it may not completely eliminate the feeling of heat in extreme conditions. Regards, Jane Torras Support

Hi Ist Timer,Thank you for taking the time to leave us feedback. We'll take note of this and will serve as reference on its future expansion. Our phone support team is just a call away should you need assistance. please don't hesitate to contact us at support@torras-global.com or call us at +1 888-881-8818. Regards, Jane Torras Support

Hi, Cassandra, We appreciate the time in posting a review! The COOLiFY SE neck air conditioner is design to provide a cooling effect through its advanced cooling plates and fan system. Here are some key points to address your concerns: Cooling Effect: The COOLiFY SE uses cooling plates that can lower the temperature around your neck in just a few seconds. This can help you feel cooler, even in high temperatures. While the device is effective at providing a cooling sensation, its performance can vary depending on the external temperature and conditions. In extremely high temperatures (like 100°F), it may not drop your body temperature significantly but will still provide a noticeable cooling effect. Many users have found it helpful for making hot conditions more bearable, though it may not completely eliminate the feeling of heat in extreme conditions.Regards,JaneTorras Support

Thank you for sharing your feedback. We’re sorry to hear that the TORRAS COOLify SE did not meet your expectations. We strive to provide high-quality products, and it’s disappointing to learn that you did not experience the upgrade you were hoping for.Your feedback is valuable to us, and we will take it into consideration for future improvements. If you have any specific concerns or need assistance, please reach out to our customer support team. We’re here to help and ensure you have a positive experience with our products.

Dear customer,We're sorry to learn that you're not having a 5-star experience with your COOLiFY.About the Coolify SE, it not only achieves a maximum wind speed of 2.0 m/s but also includes cooling plates and heating function. But that's not all, safety is very important to us. We use bladeless fan so you can enjoy it without worrying about your hair/moustache getting caught in the device.Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction your concerns promptly. You can reach out to us via support@torras-global.com or call us at +1 888-881-8818. Our customer service team is always ready to help you.Thank you once again for your advice!Best Regards,TORRAS Customer Service Team