Laid on A LOT of mattresses costing $4,000 - $6,500. This one is just as comfortable as any hybrid mattress out there. My husband says his hips don't hurt anymore and my back does not hurt when I get up in the mornings.

This mattress is great. Received it quickly and my daughter sleeps great on it. My husband and I have both napped on it and it is just the right amount of soft and firm.

Been waiting a long time for this mattress. It is firm but comfortable. I don't wake up achy and soft. It's not as breathable, I get hot flashes often, so I'm hot at night. Otherwise, I'm happy with the purchase.

I bought the mattress for a spare room. My visitors loved it and even asked where I got it. It's a great testament to the product when asked where do you get it?

Like the nef

Great buy!

We bought this mattress 22 months ago the mattress is sinking in and the top is bunching on my side, I'm a 180lb man and have already rotated the mattress due to this on the other side. It hurts my back and my wife rolls into the deep depression it creates making for a bad night of sleep for both of us. I've gone through the Sam's club/Serta warranty procedure sending photos etc. and they agree the mattress is defective however their 10 year wrrty is bogus as is their 100% customer satisfaction guarantee. I've been getting the run around from them for 3 weeks. They want to send a crew to come take this defective mattress and not replace it but instead leave me with no bed, after receiving my defective mattress back at their warehouse I've been told I would need to call them and request that they issue me electronic gift cards for use at Sam's club for the original purchase amount which is now not even enough to repurchase the same mattress. The Serta warranty and Sam's Clubs 100% satisfaction guarantee is a scam. This mattress is poor quality and they will not replace it. I've spent hours on the phone and end up with the same excuses I've been told I will get calls back and do not and told they will replace the mattress, then they say they can't. I have a trouble ticket filed and have spoken to multiple people who all say they can't really do anything its just policy to take the mattress and issue gift cards for the purchase price. Its been so frustrating as the customer service reps don't understand why I wouldnt just be happy to give up my bed and accept a giftcard days later, forcing me to spend the money back at Sams club on another mattress while sleeping on my floor as I wait for all this to happen and not accounting for inflation. I asked for a refund to my original method of payment and they said that would be a special request and take more than 30 days from when they receive the mattress back. I Just want them to give me a new mattress as the Serta 10 year warranty states, if they can't do that then I deserve a full refund of my MONEY not gift cards in a reasonable time frame. I contacted Serta directly they said they do not deal with Sam's club sales or warranty as Dams club has its own team for this however If we had purchased from Serta directly the mattress would be replaced with the same or equivalent mattress not giftcards. We will not Renew our Sam's Club membership after this experience.

I brought the mattress for my son bed to which it will never be slept in for the fact he passed away a year ago but he's always with me so I set one of the rooms for his items and I wanted nothing but the bed. For anyone looking for a good mattress I recommend this one. Now this is my personal opinion. I love it.

Shipping was a disaster

mattress was a great price and arrived fairly quick, but the frame took three weeks to arrive, it came after the mattress, how stupid is that. will never use sams club website again, customer OUTsourced service is the worst I hv ever come across, big reason I will never do online purchase again