We are so sorry to hear you are experiencing issues with your trash can. We would be happy to help get your unit to function properly once again. Please try the 24-hour factory reset to your unit. The 24-hour factory reset goes as follows: Start by switching off the unit. Then remove the batteries from the compartment for a full 24 hours. During the 24 hours while the unit is off, you can wipe down the sensor with a damp cloth or disinfecting wipe. Once the 24 hours have passed you can insert good working batteries into the unit and switch it back on. The unit should be reset and work properly. -Nine Stars Group

Hello, <br /> <br />Thank you for reaching out to us via your review. I am sorry to hear that you have experienced some difficulty finding an appropriate liner. I would like to note that our units do not require a specific brand or type of bag, as long as the sizes are compatible. For this unit, I normally recommend purchasing the 22 or 23 gallon bags, which can be found in the garden section of your local store. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Hello JF, Thank you for your review! We are so glad you’re enjoying your trash can! &#x1f60a; Should you need further assistance, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be more than happy to assist! -Nine Stars Group

Hi LC,<br /><br />Thank you for the five star review and am so happy to hear you are enjoying the product. Feel free to reach out if there&#39;s anything we can help assist you with. Thank you and have a wonderful day!

Dear Lizzy, Thank you for your review! We are excited that you are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com. -Nine Stars Customer Service

Dear Diane, Thank you for your review! We are excited that you guys are happy with this trash can! &#x1f60a; Should you ever have any questions, or concerns, please feel free to contact our customer service department at info&#64;ninestarsusa.com.-Nine Stars Customer Service

Hello Tiffany! So glad to hear you loved the self-opening feature!&#x1f60a; lt&#39;s exactly what we aim for. lf you ever need anything, please don&#39;t hesitate to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Hi Epimar, <br /><br />Thank you for your review! We are so sorry to hear that the lid quit working after only 6 months. We would be more than happy to get you a new one! Please feel free to contact our customer service department at (909) 620-8877 / info@ninestarsusa.com. We look forward to making your can functional again. <br /><br />Best,<br />Nine Stars Team

Hi there, <br /><br />Thank you so much for taking the time to share your feedback of our product, and let me just say, we are so glad to hear that you are pleased with it! We work hard to produce products that will make life easier for our customers, and my team will be just as excited to hear of our success! Please feel free to reach out with any questions, comments or concerns via "Contact Us” form at www.ninestarsusa.com. We would be happy to hear from you again! <br /><br />-Nine Stars Group