Hi Jaybell, Thank you for sharing your experience with the TU7000 TV. If your apps are freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue. Please also make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update. We also suggest you try the following: 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router, so there are no obstacles between your TV and the router If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Thank you, Lizmar! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung Smart 4K TV. 

Hi Jaypea, we are glad you are pleased, and thank you for your review. We always appreciate customers who take the time to give us feedback, thank you again. A.C