Onewgalaxy: I am sorry to hear that you are not happy with the brightness levels of your TU7000 TV. If the colors on your TV are correct but just a little too dark or bright, try adjusting the following settings You can try Dynamic Picture Mode by going to Settings > Picture > Picture Mode > Dynamic Or manually adjust the Brightness settings to your liking. Go to Home> Settings> Picture> Expert Settings> Brightness You may also want to adjust the Contrast, Sharpness, Color, or Tint (G/R) in the Expert Settings. We also recommend that you adjust the settings of your Power Saving Mode. Go to Settings> General> Eco Solution> Power Saving Mode. I hope this helps to solve your issue. For further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Hometv: While it’s great to hear that you’re loving the clear picture and size of your TU7000 TV, I’m very sorry to hear of the difficulties you experienced with the sound. One possible cause for the low volume is the source. Some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again. We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare. You may also want to select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info Thank you for choosing Samsung. ~ Samsung Advisor