Thank you, Pisanska! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung 4K Smart TV. 

Hi Doreen, Thank you for purchasing the TU7000 TV and for sharing your review. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. If you are experiencing specific issues which caused you to give this a 2-star rating, please know Samsung Customer Support is here to help. Please contact us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions