Hi Dianna,I’m sorry that your screen exhibited damage upon unboxing and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken.We recommend that you contact Sam's Club directly for assistance. Should you need assistance with a replacement TV, please get in touch with Samsung Customer Support. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Thank you, CamWaldo! We love to hear positive feedback and we’re delighted you’re enjoying your new Samsung TV.