Hi Keith,Your details regarding the image and sound quality of your TU700D TV are important to us and will be shared with our internal teams. You may want to try adjusting the settings to improve your picture and sound.Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions.Additionally, there are several sound settings you can adjust to suit your personal sound preferences. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume.2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound.3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.I hope this helps you enjoy your experience. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor