Customer reviews for SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA forDead after less than 2 years.
Loved this TV until yesterday when it just stopped working. Tried unplugging and replugging but nothing. The little red power light is on so it's getting some power but zero picture--just a black screen. Incredibly disappointed as the TV isn't 2 years old. Now what?
Overall a fantastic TV
[This review was collected as part of a promotion.] TV was easy to setup with a crystal clear picture and excellent sound quality. The only downside and I mean only downside to this TV is sometimes when using my xbox the TV will flicker off for a few seconds before the picture appearing
Great buy
[This review was collected as part of a promotion.] There's so much to enjoy wit my new tv. I am still getting to know it but set up very easy to do. The screen is so clear the sound is great and perfect for watching action movies too lol, it's like a theater event at home. Really worth every penny very pleased with this purchase.
I get surprised about the features
[This review was collected as part of a promotion.] I use the Tv for entertainment and for connect to zoom meetings on my computer,make really easy to plug all the smart electronics at home. we really get sorprised on samsungTV plus ,really convenient for stop playing for cable TV, the sound are spectacular and the colors very bright. it doesn't get hot after watching for a while, and may vision doesn't get tired easy after watching for a while
Wouldn't buy again
[This review was collected as part of a promotion.] The picture is clear but if your buying this for streaming services don't waste your time. This TV is disconnected from the internet 9 out of 10 times you go to stream anything and more often then not it won't reconnect. I have to constantly forget network and reconnect and keep trying and keep trying until it finally reconnects. This has nothing to do with my internet as I have 3 other smart tvs further from router and have zero issues. Should have read the review on this prior as I now see a lot of people have this problem.
Hi there, Thank you for your purchase and feedback on the Samsung TU7000 TV's internet quality. Please know we are here to help you. To improve your internet connection, please try the following troubleshooting steps. 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router, so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update. You may want to enable automatic updates for convenience. Go to Settings > Support > Software Update, then select Auto Update. Additionally, try running Device Care, which improves your app's performance by freeing up unused cached memory and closing background apps. Go to Settings > Support > Open e-Manual, then select Device Care. I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info Thanks for being a part of the Samsung family! ~ Samsung Advisor
Great Tv
i love my new tv. it is great quality product sleep design and fabulous picture. my only issue is wveytime i turn the tv off, it loses the wifi connection and wveyday i have to up plug it in order for it to pick up the wi-fi. that is annoying and im sure, i can troubleshoot it and fix it. but, after following directions for the set up, as easy as it was, it wasnt thw right steps to take in order to set the smart tv up the right way.
Great picture, lots of Smart Apps
i had an older tv that was getting cranky and shutting off randomly. it also didn't have the new apps like disney+ and hbomax. this one does and was easy to set up. now i can watch cable, stream any video i like and do it in really high quality. it also looks great on the wall.
device screen cast!
be sure to get the extended warranty, the box said made in mexico. easy set up, does not come with special screws for wall mounting and my old ones did not fit. working with other samsung devices is the best feature. the screen has good color and quite sharp with hd programs, it does show light glare/reflection. other than that i wish it had power and function buttons and more jacks for accessories.
Simply to dark in low light conditions.
[This review was collected as part of a promotion.] my two new samsung televisions are simply too dark in low light conditions, no matter what settings we chose. specifically, disney's the mandalorian is so dark that images are almost indiscernible during scense that are shot in darkness/night. i have never had this issue with any other led television.
Hank: Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue. Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for conveniences. Select Settings > Support > Software Update, then select Auto Update. If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/ If you need further assistance or have any questions, please contact Samsung Customer Support. 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Great potential, very disappointing
[This review was collected as part of a promotion.] This TV has all the functional capabilities of a smart TV (connect to any streaming service with ease), and is very simple to set up. The sound in particular is awesome! Unfortunately, I've been using the TV for 2-3 weeks now, and it will freeze up upon start up. When turning it on, it will freeze up and it seems the only solution is to unplug the TV. Navigating the home page is very slow also. I have yet to experience it freeze up while watching a show/movie, but it's very annoying to experience upon start up of the TV. I don't recommend this TV due to these issues.
jgal0: Thank you for sharing your experience with the TU7000 TV. I am sorry that your TV is freezing periodically. Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update Both the current version and new version number will be displayed. The current version is what your TV is using and the new version is the latest update. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit. You may want to enable automatic updates for convenience by selecting > Auto Update. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions