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Customer reviews for SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA for
SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA
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4.4 out of 5 stars
stars
10.9K ratings10.2K reviews
  1. 5 stars69% (7,587)
  2. 4 stars18% (1,928)
  3. 3 stars5% (586)
  4. 2 stars3% (280)
  5. 1 star6% (607)
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Showing 2,451-2,460 of 10,226 reviews
Jun 19, 2020
Reviewer name: JIM S
2 out of 5 stars
2 out of 5 stars review

Good picture, bad experience

setup is terrible. took way too long compared to other tv's. synced with my phone account through samsung without me knowing, eventually the account became disabled and created problems with my phone. finally everything just started to work again after an hour - i did nothing to correct it. remote is clunky and has serious lag time. will cause you frustration for sure by selecting the wrong channels because of it. lastly, the tv froze. picture freezing i could understand. simple reboot and done. not this one. made a serious techno noise that kept going for at least a minute. had to unplug it as remote wouldn't stop it. going back to store as i've only had it less than a week. yikes. cannot recommend.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
reply from OBA

JIM S: Thank you for sharing your experience with the TU7000 TV. I am very sorry that you experienced multiple issues and are considering returning your TV. Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care For instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/ You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support: 1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions

Sep 16, 2020
Reviewer name: Cormack182
2 out of 5 stars
2 out of 5 stars review

Picture quality is good, but some issues.

[This review was collected as part of a promotion.] comes with slot of preloaded apps that can't be deleted and take up space. Limited to hire many apps you can download. Wifi cuts in and out. Had to switch to ethernet cable to get reliable connectivity. Outside of that the picture quality is pretty good.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
reply from OBA

Cormack182: Thank you for purchasing the Samsung TU7000 TV and for your review. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. I am very sorry that you are experiencing Wi-Fi connection issues. You may want to go through these steps to check your network connection: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings >Support> Device Care> Self Diagnosis> Smart Hub Connection Test. 4) Please be sure you have the latest firmware update which enhances network connectivity. Version 1301.5 is now available on the Samsung website. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Aug 22, 2022
Reviewer name: Chuck01
5 out of 5 stars
5 out of 5 stars review

More than expected

[This review was collected as part of a promotion.] Mainly for movies, love the integration between the Samsung phones and tvs, the tap to play option is really cool and the picture quality of the TV is amazing. Paired with a Samsung soundbar and woofer it's such an amazing setup. Perfect for a home theater. After getting it wall mounted it should be even better.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
Jul 25, 2022
Reviewer name: Lovebae
5 out of 5 stars
5 out of 5 stars review

Crystal uhd series

[This review was collected as part of a promotion.] I love everything about this television. It's clear picture The ultra independent pigmentation and it comes with so many options froptions from the YouTube channel 2 to peacock and to the Samsung channels that are already preprogrammed into the TV. I love that it connect to my phone. I am very pleased with my option to buy it

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
Oct 6, 2020
Reviewer name: Dalton
4 out of 5 stars
4 out of 5 stars review

Solid TV

[This review was collected as part of a promotion.] The TV itself is very good and the picture is incredible. Great for watching sports, movies, and playing videogames. The only issue is that the TV sometimes struggles to connect to the wifi. This problem may be fixed if you use an ethernet cable or use a separate device that connects to the wifi as well. Other than that this TV is great and is very affordable.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
Oct 23, 2020
Reviewer name: Rory
5 out of 5 stars
5 out of 5 stars review

Samsung Does it Again!

[This review was collected as part of a promotion.] Christmas just arrived early for me! I purchased a new Samsung 43 inch tv for my bedroom and I love it. I'm a huge fan of Samsung products and this one doesn't disappoint. Its been a while since I've had a new tv and I can't get over the quality of the picture. I also love that I was able to hook it up to my Alexa.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
Oct 13, 2020
Reviewer name: Kwan327
5 out of 5 stars
5 out of 5 stars review

Great rob to own

[This review was collected as part of a promotion.] I like buying the latest TVs, I'm a movie buff who enjoys good quality tv. This tv did not disappoint. Picture quality is great, brightness sensor, voice control has no issues. Great value for the price. One remote does everything you need. Easy to set up. Not bulky. Looks great in my room.

Review from The Insiders
Helpful?6GUNJZNN8V5013625507287
Jan 26, 2023
Reviewer name: shad
2 out of 5 stars
2 out of 5 stars review

crappy software

I've had this tv for a moth now, picture is great for a inexpensive tv, But only 2 hdmi inputs is not great. Also I have spent hours upon hours with tech support trying to update the firmware, this tv is on version 2111, there are 2 later updates but this tv will not update. I'm thinking of returning it and spending abit more for a sony.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
reply from Samsung Brand Ambassador

Hi shad, I'm sorry that you have not had a great experience with your TU700D TV. Please know we are here to help. If you have not already done so, I recommend trying to update your TV via USB. 1. On Samsung's website (upper right corner), go to Support > Manuals & Software > Find your TV model. 2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) 3. Connect the USB thumb drive to a USB port on your TV. 4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. 5. Follow the on-screen instructions to install the updated software. If you continue to have issues, please give us another call so we can better assist you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Oct 25, 2022
Reviewer name: Caesar
5 out of 5 stars
5 out of 5 stars review

We love this television!

[This review was collected as part of a promotion.] I was stunned by the clarity of this television. The picture is so clear that nature looks almost better on television than in person. Switching between streaming services and satellite is super easy to do. Plus I love using it as a gigantic pc monitor! I'll never go backward. We've become a Samsung household!

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
Oct 25, 2022
Reviewer name: fxybx3
5 out of 5 stars
5 out of 5 stars review

Seriously the best TV we've owned

[This review was collected as part of a promotion.] The picture on this TV is so clear. It's even great when it comes to older video game systems, the image is so nice. The sound is really great. I love the edvanced settings, it especially helps when we have our soundbar on. It has a wide range of apps, but I wish it had the f1 app. The best part about this TV is we can control it with our phones using the device control feature. It's so helpful when someone loses the remote.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287