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Customer reviews for SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA for
SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA
4.4 out of 5 stars
stars
10.9K ratings10.2K reviews
  1. 5 stars69% (7,587)
  2. 4 stars18% (1,928)
  3. 3 stars5% (586)
  4. 2 stars3% (280)
  5. 1 star6% (607)
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Showing 1,991-2,000 of 10,226 reviews
Dec 27, 2022
Reviewer name: David M
3 out of 5 stars
3 out of 5 stars review

Good TV but Slow to Respond

I bought the Samsung 50" TU7000 Smart 4K UHD TV two years ago, and I have had no problems with it. However, I do have two criticisms with this model: 1) Not enough HDMI ports; only two available 2) Major complaint is that this TV is sluggish and slow to respond to the remote especially after it is switched on. The TV simply will not respond for seconds. It is as if it was busy doing some background processing. This can be frustrating if you want to check something out quickly, or turn down the volume quickly if it is extremely. You just can't do any of this until after at least a few seconds or more.

Review from Samsung Canada
Helpful?6GUNJZNN8V5013625507287
reply from Operations

Hi David, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!

Oct 26, 2022
Reviewer name: JasBrowns
5 out of 5 stars
5 out of 5 stars review

Love the picture quality!

[This review was collected as part of a promotion.] I insisted on getting a Samsung for my living room after my son purchased a smaller size for his bedroom. This very smart television is easy to set up, offers great picture quality, AND comes with Samsung TV Plus. My apps I use frequently to view paid television were already loaded or easy to add. Definitely happy with my purchase!

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
Oct 12, 2021
Reviewer name: KroniQ
5 out of 5 stars
5 out of 5 stars review

Crystal sound and Picture

[This review was collected as part of a promotion.] I use my TV for gaming and video. The sound it puts out is amazing, it doesn't need a sound bar unless you'd like surround sound. The picture quality is top notch. The streaming services available seem to be pretty well, so you don't need an external source like a router or firestick. I use a ps4 pro for gaming and everything is great with it.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
Oct 6, 2022
Reviewer name: Jimmy
1 out of 5 stars
1 out of 5 stars review

Problems

I bought this TV in 2020 and it has problems all time. I have to unplug the power all the time to fix the problems. This week of Oct 3. 2023 it has had no sound, network card, does not want to connect to my Samsung soundbar. I have had nothing but trouble and this goes on weekly. Every firmware update creates another set of problems. I hope my new NEO Samsung is better.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
reply from Samsung Brand Ambassador

Hi Jimmy, We are sorry to hear about your experience with the TU7000 TV. Please know we are here to help you. First, let's try resetting your Smart Hub. Go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Regarding having no sound, please try these steps: 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external devices and the TV and then try the cable connection again. 2) Set Sound Output to the TV Speaker by going to Settings > Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 25, 2020
Reviewer name: Jamie0523
5 out of 5 stars
5 out of 5 stars review

Nice TV!

[This review was collected as part of a promotion.] This TV is really better than I thought it was going to be. First, it has clips to keep the cord from being seen or in the way which is nice, and i like the way the legs are designed if you choose to not hang it up. The coolest thing I think is that I can just tap the back of my galaxy phone to the edge of the TV to screen share easily. It comes with a ton of Samsung channels, along with all of the typical apps that smart tvs have. The sound is great, picture is clear, it is quick to respond to commands, and I am really happy with this Samsung smart TV.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
Feb 19, 2021
Reviewer name: Laura T
3 out of 5 stars
3 out of 5 stars review

Overall it is a good buy

i purchased this tv about a month ago after my tv (also a samsung) died. i selected this model as the picture is crisp and vibrant. the reason i rated only 3 stars is because there is s few glitches. the first one is a frozen screen. i have to back out entirely and reselect the movie or show i was watching. the second glitch happens when i rewind. if i need to rewind close to the beginning of a show or movie, it stops rewinding and starts a different show or movie from the next suggested one. i also wish that the remote was backlit. if i watch in bed with my lights out, i have trouble seeing the keys resulting in numerous oops moments. aside from the lighted remote suggestion, i hope that the software glitches are worked out soon. if not i may need to return this one.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
reply from Samsung Brand Ambassador

Laura T: Thank you for purchasing the Samsung TU7000 TV and for your review. We appreciate your feedback regarding the design of the remote, and will share this with our internal design teams. I am sorry to hear that you are experiencing issues with your TV glitching. Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. I hope this helps. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Oct 26, 2022
Reviewer name: NotMyRealName
3 out of 5 stars
3 out of 5 stars review

Fine TV, but too few HDMI ports, weak sound

[This review was collected as part of a promotion.] The picture quality of the television is great. Unfortunately, with the thin design, the sound quality is lacking...to the point of needing a soundbar. Then with that, only having two HDMI ports is a bother. Had I paid more attention to that before I bought the set (my fault!), I probably would have chosen a different brand or model.

Review from Samsung US
Helpful?6GUNJZNN8V5013625507287
reply from Samsung Brand Ambassador

Hi there, Thank you for sharing your thoughts regarding the TU7000 TV’s sound quality. I recommend adjusting the sound settings to suit your personal sound preferences. You can change the Sound Mode by going to Settings > Sound > Sound Mode. You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings. If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Aug 23, 2022
Reviewer name: Sayantan4u
4 out of 5 stars
4 out of 5 stars review

Great Big Screen 4K UHD TV at Great Price!

[This review was collected as part of a promotion.] I'm using Samsung TU700D Crystal UHD 4K Smart TV (2020) since Feb 2020. It's been 2.5 Years now, no issues reported... smart tv feature used daily and find it really smart choice at that price that time. Only improvement could be Voice search and pointed typing in the remote could have enhanced our joy.

Review from Samsung US
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Dec 25, 2020
Reviewer name: Michelle
4 out of 5 stars
4 out of 5 stars review

Great tv for the price

this television has a very nice clear picture the only thing that needs to be changed from the factory settings is the screen brightness it is very dim out of the box to fix this go to eco settings and turn the screen brightness up then go to expert settings and try cool it will make a huge difference i would also recommend getting a soundbar.

Review from Samsung US
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Dec 18, 2020
Reviewer name: Jack
5 out of 5 stars
5 out of 5 stars review

This has been a worthy upgrade.

we did not need a new tv! we picked up this tv on a whim partially due to price and honestly just to see if there was any discernable difference from our plasma tv. once in and running, side by side with a very high-end, older samsung plasma tv there was no going back. everything was an upgrade! we had used rokus and firesticks to stream our tv; the ease of using the functions of the "smart tv" was more than expected. there is definitely a difference in the picture quality. we had what we thought was the best and this new tv proved to be so much better.

Review from Samsung US
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