Customer reviews for SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA forDark Spots When White Or Light Colors
[This review was collected as part of a promotion.] This TV developed 2 sets of dark spots when the image is white or light colors. This really takes away from my ability to enjoy this television. It was so close to the end warranty, it is very disappointing.
Hi Derek12345, Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps: 1. If any external devices are connected, check all input cable connections 2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines. 3. Try changing channels using the remote control. Is the issue the same on all channels? 4. Press the Home button (which looks like a house), select Source, and choose another input source. Is the issue the same on all sources? 5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test) 6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Great Quality product
[This review was collected as part of a promotion.] I ordered my TV about 2years ago. It's been the same top quality from when I got it out of the box. I use my TV to stream all my favorite shows on netflix,hulu,primevideo, Disney plus and HBO max. I also use it for gaming on multiple consoles. Depending on which I'm doing I like that the TV switches mode to whatever would preform the best. Everything was easy to set up, when plugging in other devices to the TV it labels the hdmi automatically, there's no lag between TV and wifi .All movies and games look crisp and clear. I also love the fact that it connects with my phone and I can control TV if I misplaced my remote or a friend can share what's on their phone screen onto the TV. Overall 10/10 quality, setup, all of it.
Nice TV
[This review was collected as part of a promotion.] I am very pleased with the 50 in Samsung TV. We got it for our bedroom and love being able to watch Netflix with just a click of the remote. Great picture. I would like it to be easier to access the sleep timer and I have a problem using just the Samsung remote with the Comcast channels but I hope to get that resolved. Overall, it's a very nice TV at a very nice price! I would recommend it!
Great Overall Product
[This review was collected as part of a promotion.] Overall my experience has been neutral as I've owned the product for only around two-three months and upon turning on the screen one day there was a pinkish/redish tint to everything. It had seemed as if the brightness had increased too as pictures and images had blurred together and were no longer decipherable from each other. As far as before that, I had enjoyed it for watching and streaming movies or TV shows because the picture and colors are amazing. It also is acceptable for living room gaming as there is very little input delay but as far as refresh rate it could use some slight improvements. It wasn't intended for primarily gaming so it isn't a big concern compared to dedicated displays at higher price tags.
PoofZ06: Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue. To update directly from your TV, press the HOME button on your remote. - Go to SETTINGS (gear icon) > Support > Software Update > Update Now - Your TV will check for the update and should start downloading the update. After the update is installed the TV will shut down and restart. Once the TV restarts, press and hold the Power button until the TV turns off and back on. If your TV is not connected to the internet, follow these steps to update the firmware. - You can find the update (version 1301.5) at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 - Extract the firmware to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.) - Connect the USB thumb drive to a USB port on your TV. - Navigate to Settings > Support > Software Update, select Update Now, and then select Yes. - The TV will install the update and then restart. - Once the TV restarts, press and hold the Power button on your remote until the TV turns off and back on. If the abnormal colors continues after the firmware update, please contact Samsung Customer Support. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Outstanding Picture Quality!
[This review was collected as part of a promotion.] Easy setup, connected to all my other accessories, love the off visual as screen seems to close its eye.Very attractive tv, bezel is extremely thin, outstanding contrast and blacksExcellent clarity and depth, looks like you are on set with the actors or playersUser friendly on source selection, Adjusting to picture quality, contracts, etcThanks
Top of the line
[This review was collected as part of a promotion.] The quality of this Samsung TV is unmatched compared to other tvs in the same category. The picture is crisp, colors are vibrant, sound is amazing and packed with features. Samsung is my go to for the best quality and value all in one.
Great TV !
[This review was collected as part of a promotion.] We use our tv for streaming our favorites. The kids love watching their movies on it . Picture quality and color are great on this tv! To my understanding there are higher levels of picture quality out there but for the price we paid , this tv has delivered without any disappointments! Would definitely purchase again or recommend this Samsung Crystal UHD 4K Smart TV.
Best TV I've owned yet
[This review was collected as part of a promotion.] Love this TV! It's the clearest screen I've had to date! Absolutely love the Samsung streaming. Effortless screen sharing from mobile phones. I love that it can turn on when my alarm goes off so my morning news is already showing when I wake up! Can't wait to get another one for the bedroom!!
Nice TV that was gifted to me
[This review was collected as part of a promotion.] I watch cable and other pay for view applications. I have also watched Samsung tv. Wish I could figure out a way to set a default on startup other than Samsung tv. Other than that, the tv is great for me.
The product great
[This review was collected as part of a promotion.] The TV is okay but it's not as crystal clear as I thought it would be and the remote is not easy to work with all!!! Very difficult especially if you're operating the remote in the dark, I have to turn the lights on to see because the pad does not light up which is very annoying . I wish I had a newer version.
Hi LovelyT, Thank you for your review of the TU7000 TV's picture and remote quality. Please know we are here to help you! If the picture you’re seeing is not to your liking, there are several settings you may want to try adjusting. First, let's ensure your firmware is up to date. Please go to Settings> Support > Software Update. You can easily update your firmware from here. Next, go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor