I needed replacement parts on 2 items. I spoke with Payton and she asked what I needed and where to send them. How great that is where I was not challenged on what happened. It is rare today to talk to da friendly and helpful customer service agent who I'm sure is reflecting the attitude of the entire company. I would highly recommend products from Backyard Discovery.

Our Barrington 16x12 gazebo went up two weeks ago and WOW! We love sitting under our gazebo and chatting with friends and neighbors. It's the natural go to place now and everyone loves it. It looks great and is the best yard addition we've made in years!

Nice precut unit they have it figured out very well, if you build it yourself pay a lot of attention to the instruction as they are written. When they show you those high lighted instruction in red don't blow them off it will hurt you at the final step. Customer service was very helpful had a few pieces that had warps and they sent new ones right away. We bought a 12x20 and it has a lot of parts and big panels so have at least 3 to 4 people it sure makes it easy. We give it a 4 star because they have no 4.5 can't give it a 5 some of the instruction can be a little bit of a head scratcher and the film on the trim is super hard to get off so start early on working it off. All in all very happy with Gazebo it will surely be enjoyed by the family, material is good quality and packaging was very professional.

My husband and I are newly retired and decided that this Gazebo would be our first handyman project to begin our retirement with. The Gazebo instructions ALONG with the app worked very well. We were able to put the Gazebo together in about three days. We only needed help on the fourth day, when we installed the roof panels onto the Gazebo rafters. We were very impressed with how sturdy and strong the structure is. We had looked at other gazebo kits and most of them do not have wooden rafters. We think that this Gazebo Kit is top of the line and highly recommend the purchase of this kit, you will be thrilled!!!

The addition of the 14 x10 Cordova Gazebo to our back deck has been an outstanding addition to our backyard. It has given us living space on our back deck that we never had. The purchase, installation, quality and overall experience with Backyard Discovery has been a pleasure. Recommend them highly.

[This review was collected as part of a promotion.] I bought this gazebo about 6 months ago, and it has truly changed how I feel about my backyard. The family certainly wants to spend time outside while dad grills and even on the cold West Virginia winters we are hanging outside. The gazebo was priced well and the wood smelled beautifully when we opened the boxes. It took my husband and neighbor 3 full days to put up but it was bonding bro-time, so they took it slow while sipping beers and eating pizza. The gazebo is really heavy which is great for the wind gusts of WV, and we have mounted a fan, and some sun curtains to enjoy the time outside all year round. I 100% recommend this brand. No pieces were missing or broken and the instructions were thorough. It was a cool experience for everyone, even the neighbors come hang out in our little concrete pad of heaven.

I purchased this gazebo a few months ago. To protect us from the Florida Sun. Large enough to have a good group relax and get together. I purchased because of the high weather rating for Florida. Was very concerned that it would last during high winds. Looks great and family are enjoying time spent outdoors.

My family and I bought this piece for my mom for Mother's day. We assembled it this past Friday (May 5, 2023) after buying it Wednesday (May 3, 2023) everything seemed to be going fine with assembly, but one of the panels will not line up the way it should because 2 boards are warped. With that being said, there are 2 major gaps in the roof, and we don't know how to fix this. Really disappointing because of how much money, time and frustration was spent with just that one panel. Like I said everything else fits together fine, just the one 14' panel has bad boards. You can't expect perfect, but for that kind of money it's a little disappointing.

We invested in the 14x12 Barrington Gazebo to replace our lightweight metal and fabric gazebo. The kit came in good shape and all parts and pieces were accounted for. Amazingly, they actually give you a few spare parts in all the hardware bags, just in case!! All hardware is powder coated black and fits well together. The first problem I had was realizing that there were wooden parts INSIDE the 4 large legs. 2 of these pieces of wood were jammed in there pretty good so it took some ingenuity to pull them out. I didn't want to smash the poles down and damage them, so a ratchet strap hook was dropped down to try and pull them out. Don't start assembly unless ALL parts are accounted for!! Assembly of the rafters seemed to be the most time consuming and tricky part of this project. Some boards were twisted, and the holes didn't always line up as expected, which required some force to get it all square. 3 people are highly recommended to lift the rafters and roof frame up easily. Inserting the bolts for the rafters (steps 35 & 36) proved to be the most challenging as the holes didn't always line up. It took some persuasion, and even removing screws from steps 22B & 30B were needed to allow the rafters to flex in order to line these holes up correctly enough. Once tightened, I reinstalled these screws. The plastic coating on all the metal parts took forever to get off, often ripping off in small pieces, extremely annoying. Overall, this whole kit did come together nicely in the end. It looks great, and I have no doubt it will hold up well in our Northeast winters. I am happy with my purchase and building experience.

First bit of advice is don’t print using dark ink on a clear plastic bag when the contents of the bag are the same color as the ink. Second, the manifests detailing what each box contains should all be accessible without having to open each box. This would allow people to strategically unpack things and organize them. I just started assembling today so I will update the review as I progress.