Hi Bowser, Having dishes come out clean is a great start, and we understand how items that are still wet or may have some remaining water at the end of the cycle can affect the overall experience. Condensation drying helps pull moisture away as dishes cool, and using rinse aid or leaving the door slightly open can improve results. For more tips, you can check the guide below: https://www.samsung.com/us/support/troubleshoot/TSG10007201/ If you need further assistance, feel free to contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152522325) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care

Hi Dalton, We appreciate the time you took to let us know about your dishwasher concerns. Let us provide the details you need. Here is a guide to help you with the dishwasher rack that does not stay when loaded. Please turn to page 51 (Has a bent upper rack after dishes are loaded) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf As for the leaking and poor cleaning performance, kindly refer to the links below. Kindly select the option that best describes your experience. Please note that there are hyperlinks you can click, which will give you additional information. Samsung dishwasher is leaking or has a leakage error code: https://www.samsung.com/us/support/troubleshooting/TSG01001021/ Dishwasher cycle ends before dishes are clean: https://www.samsung.com/us/support/troubleshoot/TSG10000118/ Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151349773) when you message us so our team can retrieve your information. Thank you. -Kimberly

Dear Valued Sam&#39;s Club Client, <br /><br />Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don&#39;t hesitate to get in touch with our Sam&#39;s Club Customer Service department at 1-800-749-5367, Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your question or transfer you to your local store to answer your specific inquiry about the delivery.<br /><br />Have a great day.<br /><br />^Camille