Hi! We realize how much you love the ice maker in your refrigerator and understand your freezer isn't cooling below a certain temperature! Let's help get you back the chill experience you're used to! Are you getting any error codes? Please make sure the child lock is not engaged. If the lock icon is illuminated on the panel, press and hold the lock key for 3-5 seconds to unlock. Please try the steps in the link below. If you need further help, don't hesitate to reach out! Please send us a private message (@LGUSSupport) with your phone, model. & serial number. We'd like to help reach a resolution your completely satisfied with! ^Chris http://spr.ly/6429XQQOU

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Thank you for sharing your positive experience with your recently purchased LG refrigerator. We're glad to hear that the delivery and installation process went smoothly and that you find the refrigerator spacious and well-organized. Having ample space and organized shelves can make a significant difference in keeping your refrigerator tidy and ensuring that items are easily accessible. It's great to know that your husband can find things easily, thanks to the thoughtful design of the shelves. While you mentioned experiencing a few problems with the freezer, it's important to address any issues you may be facing. To better assist you, please reach out to us via private message on Facebook or X (Twitter) at @LGUSSupport. This will help us provide you with appropriate troubleshooting steps or guidance. In the meantime, you may refer to this link for more good-to-know information and troubleshooting guides about LG products (just type the keyword of the issue in the search bar): http://spr.ly/6427u9wSv.