Hi there. Thank you for reaching us. I'm so sorry to hear that your refrigerator is already needing a new compressor and that we've been slow to fix it. I can only imagine how frustrating and disappointing this must be for you, especially since you're already dealing with the inconvenience of a faulty appliance. I want to acknowledge that our response time has been unacceptable, and for that, I'm truly sorry. You deserve better from us, and I'm committed to doing better. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi Wampus, thank you for sharing your feedback. It is great to hear that your LG 28 cu. ft. Smart Wi‑Fi Enabled French Door Refrigerator, model LMXS28626D, is already exceeding your expectations. Quiet performance is one of the things many customers appreciate about this unit, and we are glad it is standing out for you as well. If you ever have questions or need support, you can reach us at lgdigitalcare@lg.sprinklrsupport.com. ‑LG Digital Care Team ^Rich #LifesGood

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hey Lee, thanks a lot for your feedback, we truly appreciate it! We totally get how important it is to have a dependable appliance. Why don't you shoot us a private message on our social media account at @LGUSSUpport with your info? We'd be thrilled to assist you in finding the best options to get your refrigerator back in action! ~Ivy

Hey there! We appreciate you sharing your experience with us about your LG refrigerator. Our goal is for you to always have the best experience possible with your LG refrigerator, and that starts with ensuring that the doors are kept closed and the cold air stays inside. We'd be happy to provide you with these links, which offer tips on how to keep the doors (https://tinyurl.com/2cupzokb) and freezer drawers (https://tinyurl.com/2y2ubgxx) closed. So we can make sure that everything is working at 100%, please feel free to reach out to us on social media at @LGUSSupport, and we'll be ready to help! *Josh

Hey there. We appreciate you bringing your concerns to our attention. It’s important for us to address your experience regarding customer service, especially when it involves privacy matters. We take such reports seriously and would like the opportunity to resolve this for you. Please send us a private message on social media @LGUSSupport with your contact information so we can assist you further. Your feedback is valuable, and we're here to help! ^ Diego