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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars2,289 ratings2,253 reviews
  1. 5 stars56% (1,281)
  2. 4 stars20% (467)
  3. 3 stars8% (172)
  4. 2 stars5% (118)
  5. 1 star11% (251)
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Showing 2,181-2,190 of 2,253 reviews
Jul 12, 2024
J1010
1 out of 5 stars review

Sucks stay away

[This review was collected as part of a promotion.] This fridge already needs a new compressor. LG has been slow to fix it.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG

Hi there. Thank you for reaching us. I'm so sorry to hear that your refrigerator is already needing a new compressor and that we've been slow to fix it. I can only imagine how frustrating and disappointing this must be for you, especially since you're already dealing with the inconvenience of a faulty appliance. I want to acknowledge that our response time has been unacceptable, and for that, I'm truly sorry. You deserve better from us, and I'm committed to doing better. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Jul 8, 2023
Julia
5 out of 5 stars review

Spacy refrigerator

I enjoy it so much. One tiny thing I would recommend they change is the water dispenser. Need a space for a cup.

Helpful?6Y64GGUTQNK313624255621
Nov 26, 2024
Wampus
5 out of 5 stars review

Awesome

[This review was collected as part of a promotion.] So far, it has exceeded our expectations. It is quite

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hi Wampus, thank you for sharing your feedback. It is great to hear that your LG 28 cu. ft. Smart Wi‑Fi Enabled French Door Refrigerator, model LMXS28626D, is already exceeding your expectations. Quiet performance is one of the things many customers appreciate about this unit, and we are glad it is standing out for you as well. If you ever have questions or need support, you can reach us at lgdigitalcare@lg.sprinklrsupport.com. ‑LG Digital Care Team ^Rich #LifesGood

Dec 11, 2020
Tomdeoca
1 out of 5 stars review

I have had the fridge/freezer for 5 months. Ice maker has been replaced twice so far and is not working once again. No, I'm not kidding.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Sep 5, 2024
Lee 52
2 out of 5 stars review

Main Circuit Board

[This review was collected as part of a promotion.] Unit is 4 years old and the Main Circuit Board has Blown Twice now.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Social

Hey Lee, thanks a lot for your feedback, we truly appreciate it! We totally get how important it is to have a dependable appliance. Why don't you shoot us a private message on our social media account at @LGUSSUpport with your info? We'd be thrilled to assist you in finding the best options to get your refrigerator back in action! ~Ivy

Dec 2, 2020
Amyjos73
5 out of 5 stars review

Awesome!

[This review was collected as part of a promotion.] I bought this 3 months ago and have loved every minute of owning it

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Mar 20, 2024
CMFerr
5 out of 5 stars review

New refrigerator

[This review was collected as part of a promotion.] This is proven to be a great product and far superior to our last refrigerator

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Dec 5, 2017
CedarFalls
4 out of 5 stars review

LG 28 cu.ft. Capacity 4-Door French Door Refrigera

[This review was collected as part of a promotion.] We are happy with how this refrigerator has worked out, excellent size.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jan 12, 2025
2drawer freezer
3 out of 5 stars review

Door defect

[This review was collected as part of a promotion.] Door does not stay shut. Had compressor replaced because of it

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hey there! We appreciate you sharing your experience with us about your LG refrigerator. Our goal is for you to always have the best experience possible with your LG refrigerator, and that starts with ensuring that the doors are kept closed and the cold air stays inside. We'd be happy to provide you with these links, which offer tips on how to keep the doors (https://tinyurl.com/2cupzokb) and freezer drawers (https://tinyurl.com/2y2ubgxx) closed. So we can make sure that everything is working at 100%, please feel free to reach out to us on social media at @LGUSSupport, and we'll be ready to help! *Josh

Oct 19, 2024
APierro
1 out of 5 stars review

Terrible customer service reported to BBB

[This review was collected as part of a promotion.] Terrible customer service, had to report to BBB to help protect my daughter's privacy.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hey there. We appreciate you bringing your concerns to our attention. It’s important for us to address your experience regarding customer service, especially when it involves privacy matters. We take such reports seriously and would like the opportunity to resolve this for you. Please send us a private message on social media @LGUSSupport with your contact information so we can assist you further. Your feedback is valuable, and we're here to help! ^ Diego