We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info ^Sandy

Hi. We appreciate you taking the time to post your review, and we're glad to hear your issue has been resolved. Should you need further assistance, our support is available on Facebook or Twitter at the handle @LGUSSupport. Feel free to leave your feedback about your experience here: http://spr.ly/6421umqP3. We'll use your submission to improve the customer experience going forward and look forward to your submission. ^Chris