We read your feeback, and we sincerely apologize for the inconvenience you have experienced with your LG 28-cu.ft. Smart Wi-Fi-enabled French Door Refrigerator's (LMXS28626D) craft ice maker. We understand the importance of timely resolutions and appreciate your patience. Rest assured, we value your feedback and will work to improve our services. We would also like to make things right and know more about the cooling issues with your unit in order to see the available options for you. To further assist you, please send us a private message on Facebook or Twitter (X) using @LGUSSupport containing the product details of your unit, or call 800-243-0000. We would be delighted to assist you and make your experience a positive one.

We hate to hear this and thank you for your feedback. We will be happy to pass this along to our product developers.^Sandy

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane