We are sorry that you have found the design of Tomcat Rat Killer II Bait Station to be unsatisfactory. Although we test our products very thoroughly before we introduce them to the public, we know that your experience may be different from our own. It is only through feedback that we can improve our products and packaging. Thank you for taking the time to give us your comments. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience please contact us to see what can be done. You may visit our contact page by clicking on the following link: http://tinyurl.com/nopx83e

We're saddened to hear that the product did not attract the rat as expected. Please note that this is a bait station, not a trap. It may not be noticeable if the rat is eating the bait because it is not designed to catch them, but instead to poison them. The rat will likely go back to its' nest and die there. We want you to be confident in our products, which is why we offer a product guarantee to our customers. Please contact us at your earliest convenience using the information that can be found by following the link below and we would be more than happy to assist you further. http://www.scotts.com/smg/gosite/Scotts-v2/help

We're sorry to read about your disappointment with Tomcat Rat & Mouse Killer Station and appreciate your feedback. Mice and rats will die within 2-5 days after eating the bait. Mice and rats may not take the bait (or enough of it) if they are getting their food source from another place. Bait station must be placed where they see mice activity the most. Lack of control can sometimes be due to new mice or rats coming into the area. Get rid of other food sources. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 866-324-9192 if we can further assist.

We apologize for your frustration regarding Tomcat Rat & Mouse Killer Child & Dog Resistant Disposable Station. This product is not designed as a trap. It is only a bait station for them to get the poison. They will not die in the station and it will take a few days for the poison to take effect. Your feedback is important to us, and we will pass this on to our Quality Assurance Team. We would be interested in discussing this further so that we can learn more about this issue and extend our product guarantee. At your earliest convenience, please contact us to see what can be done. You may visit our contact page by clicking on the following link: http://tinyurl.com/gn22bh6

We're sorry to read about your disappointment with the Tomcat Rat & Mouse Killer Child & Dog Resistant, Disposable Station and appreciate your feedback. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 877-332-0755 if we can further assist.

We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 877-332-0755 for assistance.

Thanks for your inquiry. In order to best understand any concerns and answer your questions, please reach out to our Consumer Services team at 877-332-0755 if we can further assist.