Hi Lisa,Thank you for taking a moment to review the HW-C43C Soundbar.Here are some tips to manually connect your Soundbar to subwoofer.When you turn the power on after connecting the power cables to the Soundbar and subwoofer, the subwoofer is automatically connected to the Soundbar. When auto pairing is complete, the blue indicators at the rear of the subwoofer turn on.If autoconnection fails, you can manually connect the subwoofer. Before performing the manual connection procedure below:• Check whether the power cables for the Soundbar and subwoofer are connected properly.• Make sure that the Soundbar is turned off.1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds.• The red indicator on the rear of the subwoofer turns off and the blue indicator blinks.2. Press and hold the Up button on the remote control for at least 5 seconds.• The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.• The Soundbar will automatically power on when ID SET is complete.3. Check if the LINK LED is solid blue (connection complete). The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.Please note:• Do not connect the power cord of this product or your TV to a wall outlet until all connections between components are complete.• Before moving or installing this product, be sure to turn off the power and disconnect the power cord.• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking in blue several times.• If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar, interference may cause some sound interruption.• The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.• Wireless receiving antennas are built into the wireless subwoofer. Keep the unit away from water and moisture.• For optimal listening performance, make sure that the area around the wireless subwoofer and the Wireless Receiver Module (sold separately) is clear of any obstructions.If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Solutions

Hello Paula,I am sorry to hear that you are not completely satisfied with the overall volume of the HW-C43C Soundbar. You'll probably want to select PCM audio on your TV. You will get much louder volume that way, and potentially better sound quality. If your Digital Output Audio Format isn't set to PCM, for instance if you have a Dolby option selected, then you will likely notice decreased maximum volume. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.On a Samsung TV this can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)I hope this helps. For further assistance with settings, features, or functions, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Solutions

Hi Dm,Thank you for purchasing the Samsung HW-C43C Soundbar and for sharing your experience.If your soundbar and Samsung TV are connected by an optical cable, Auto Power Link will turn your soundbar on automatically when you turn on the TV. To use Auto Power Link manually, follow the steps below:1) Connect your soundbar to your TV with an optical cable.2) Set the soundbar to D.IN mode by pressing Source on the remote or soundbar.3) Press and hold the left direction on the direction pad on the remote for more than 5 seconds or until Auto Power Link appears on the soundbar display to activate or deactivate Auto Power Link.If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Solutions