Just bought this and put it together, which was incredibly easy. Haven't needed it yet but am positive it will power what we need and then some! Packaing was great, all parts were present and in perfect condition, they also include the oil & funnel, AC adapter and the tool kit needed! SIMPLE! The remote start will be an absolute game changer when needed during outages and storms! The only reason why it has 4 stars and not 5 is I haven't needed to use it in a real outage situation yet and didn't feel I could give an honest review about that part of it yet.

NOT WORKING IN COLD WEATHER (BELOW 20 F.) The "auto start" does not work at all at cold weather (Auto choke failure) It might work only if you push the choke lever with your thumb at the "cold" position and hold it there In other word: Useless if you live up northern USA or Canada fpor the reaL winter time

Researched a lot of generators as back-up for power outages, this product is hands down the most powerful at 12,500/9,500 W at a reasonable price. First generator I've owned, wish I had purchased this product years ago. Overall, Great Product and Great Price.

I reviewed generators myself for several months. Then I checked other's reviews on the internet. Westinghouse came out on top. So far I have just fueled it up and ran a test. A little bit loud. But what do you expect from a 9500 watt machine? I consider this insurance for long term power outage. I live in a hurricane/tornadoes area. I really hope I don't need it, but ....

Bought this generator a few days ago before a tornado hit the farm, I dug it out of rubble, put oil and gas and ran for a week while power was out. I gave the item five stars. Then I emailed company to ask about a manual and buy a new gas tank and frame. I got a snarky response saying none of it was covered under warranty. I guess they thought I believed the generator was covered from tornado damage lol. After giving five stars and a glowing review. I emailed back and told them that I was just looking to buy a manual at least. They are sending a manual for free but gave me a link that says nothing about Westinghouse parts. Tried going to Westinghouse website to see if I could talk to someone, good luck with that! It’s email only. A product is only as good as the people that stand behind it. I’d have to say I’m going from a five to one star, I still don’t know what I’m missing or what came with it. And apparently they don’t care what parts you use……

First, I live in coastal North Carolina.  The longest without power was 3 week (Florence) and after my generator died providing power after Dorian it was time to look for a replacement.  If your reading this review, you already looked at all the features, so I'm only going to focus on what I thought were minor flaws with the product. Oil.  The generator comes with 1.16 qts of oil.  When you pour the oil into the tank, it does not read on the dipstick.  So....Is the dipstick too short?  Is there not enough oil in the tank?  IDK...I'll play it safe and fill the oil to where it reads on the dipstick without screwing it in. Battery cable placement.  I had to reroute the negative cable because it rubs the wheel. The cables stick out beyond the frame..  Noise level.  The big one everybody wants to know. I think my 21 hp JD lawn tractor is a bit louder than this. So, if it came with the right amount of oil or right size dip stick, I would have given 5 stars.

2 weeks ago I purchase this generator. Upon receipt I was glad to see it was easy to assemble. The generator is a beautiful color. The generator came with a quart of oil and the generator manual was easy to follow. The updated push start and the remote control start is awesome. It is easy to move around for storage. The motor makes less noise than my previous generator. Glad my friend told me about this brand. Great investment!!!

I just received the 9500. It was incredibly easy to set up, right out of the box. I added the supplied oil and fuel and it started right up on the first pull. I then tried the electric start and the remote start fob and for each of them the start was effortless and immediate.I can't wait for our next power failure to be able to put this generator to full use.

Living 20 years in the hurricane zone, I have done without a generator. But now that I am with a wife and twin boys, I needed something. So I got this based on my boss's and a neighbor's recommendation, both of who already have the dual-fuel edition of this. assembled just fine, though a bit heavy. hopefully I won't need it, but its just fine out of the box.

Bought couple months ago as a lesson in how to survive a hurricane! We’ve used sparingly but have had great experience. Quick start, easy directions and awesome lower pitch sound than most items of this size. Pretty sure it’s going to give us great service!