Right off the bat this mattress opened up and appeared like a quality mattress. Very well made. After a week of use I can confidently say the description is on point. Perfect amount of softness but firm enough to not melt directly into it. Body contours well to the top and it works great with our adjustable massaging frame!

I slept on the mattress for a couple of weeks. I recommend that you do the same as the mattress feels different, even better, after it has settled into the room. For the type of "hybrid" mattress, I was a little disappointed as it felt much softer than what I was expecting. Standard internet pictures are really accurate of what it looks like, but it comes compressed in a box. Be careful and follow the instructions on how to unpack so you do not damage the mattress or get hurt when it expands. I would highly recommend that you pick this up in the store. I had it shipped to me and the box arrived damaged. Thankfully the vacuum seal was not compromised.

I’m first going to start with the packaging. It arrived in a little rough condition. The box had one maybe 3 inch hole in it and other areas where you could see it was handled roughly. That didn’t affect the item quality what so ever. Setup was a breeze. We thought the mattress was going to pop out at us but it slowly filled with air making it easy to take off the remaining plastic. Need two people to carry it. I love the 14”, I’ve never had one this thick before. We put the mattress in our master bedroom. On the details it says it’s between soft and firm and that is true. It feels firm at touch but softer when you lay on it. Everything seems quality, the pillow top is soft and well manufactured. For being a bed that can be shipped and condensed it is a win!

We love this mattress! It definitely took two people to maneuver the queen size into our upstairs bedroom; it has a substantial weight to it. When we unboxed it, there was no noticeable odor like some foam mattresses. It is very comfortable, and pretty firm which o appreciate. Overall its a great mattress.

Zinus is such a top tier memory foam mattress company, but this hybrid takes it even higher. It arrived in a compact, box then double bagged within to keep it squished. Took 2 of us to get it from the porch to bedroom. Once placed on the old box springs, cut open the bag as instructed and it was mere moments before it was fully inflated. The hybrid has built in springs that the full foam mattresses do not have and it adds to the comfort of this mattress. Within the first 3 nights, my husband no longer had any shoulder pain like he did with our previous mattress. The only downfall is the edge of the mattress sort of ‘drops off’ meaning if you lean too far over, you get the feeling you are going to fall right off the edge. It has held up really well. No foul smell when unwrapping it from the plastic.

This bed is an awesome deal for the quality of mattress it is. We spent around a thousand dollars on our mattress and this is very comparable. We actually already have a Zinus mattress in our guest bedroom as well and people always comment on how nice it is.

So far its what I expected in the firmness department. However in the Smell department it still has an odor, as does all my bedding. granted its just been a lil over a week, and I put the bedding on after it sat for 2 days.... so for anyone out there if I was doing this again I would let it air out for at least a week...

I bought this mattress 2 weeks ago and from the first night I slept on it I knew I made the right decision. It came in a box but once I opened the plastic surrounding it, the mattress rolled open. There was no smell and I was able to sleep on it that night. Not too hard and not too soft it’s just right

Nice and firm yet just enough memory foam to make it comfortable. I love the cooling gel. My husband freezes. Lol

This bed is firm but very comfortable. It expanded as expected even though it was lay in arrival due to the ice and snow storms. We are very happy with the purchase.