Jjm2, your opinion matters to us, and we appreciate you taking the time to write down all the details of your observation with your fridge. We continually improve our products, and your feedback is vital to that process. Have a great day. ^Camille

Hi Pati, The shelves and fridge door are essential to be installed correctly. Let us help you with the refrigerator. Please follow the steps in the "Door bins, shelves, and crisper drawers" section on the link below to help you with the refrigerator shelves. Samsung refrigerator shelf/drawer removal and cleaning guide. https://www.samsung.com/us/support/answer/ANS00063107/ Here is a link to help you with the fridge door. Please follow the steps and click the hyperlinks for further assistance. Refrigerator or freezer doors will not close. https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close Also, here is another link to help you with the fridge door. Please see the "On other models" section and follow the steps. Auto Open Door on Samsung refrigerators. https://www.samsung.com/us/support/answer/ANS10003598/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147516755 to help our team pull up your information. Have a great day. ^Aloe

Hi Doyler400, I can't imagine how going through all these with your refrigerator feels. Let us get the fridge back on track. Here is a link to help you with the fridge water leak. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Water leaks in a Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147517481 to help our team pull up your information. Have a great day. ^Aloe