Hi Jake, We understand your disappointment with not having the best experience with your refrigerator. Let us help. Here is a link to the user manual; kindly go to page 61 to help you with the issue of your ice maker. User manual. https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151792785) to help our team pull up your information when you message us. Thank you. -Ricardo

We aim to ensure your fridge always functions at its best, Dan H. Let's help you. We recommend following the resources below to address your concerns with your fridge. Please click the links and the hyperlinks and watch the embedded video for tips. Samsung ice maker is not working (Please choose what issue you are having with your ice maker): https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Samsung refrigerator water dispenser issues (Please choose what issue you are having): https://www.samsung.com/us/support/troubleshoot/TSG10003791/ Cooling issues with the Samsung refrigerator or freezer (Please choose "Items freezing in the fridge compartment, and Ice cream is soft or melting in the freezer"): https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151885499 so our team can pull up your information when you message us. Have a great day. -John

Hello, We understand the dismay about the broken drawers and the difficulty of finding the replacement parts. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hi Eden,We understand the importance of having a reliable appliance at home. We are here to help.Here are links to help you with the refrigerator. Please see each section, watch the full video, follow the steps, and click the hyperlinks for further assistance.Samsung freezer is too cold. https://www.samsung.com/us/support/troubleshooting/TSG01109866/Samsung refrigerator shelf/drawer removal and cleaning guide.https://www.samsung.com/us/support/answer/ANS00063107/Also, please see the "Auto door open function" section on page 44 of the user's manual to help you with the fridge door sensor and follow the steps for reference.Manualhttps://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdfShould you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/Samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1147536152 to help our team pull up your information.Have a great day.^Aloe

Hi Suman, It’s great to hear you’re enjoying your Bespoke fridge. The design and smart features really sound like a nice addition to your space. Thank you for doing business with Samsung. Jeffrey Samsung Care