Hello Bragg! We are extremely sorry to hear that your recent purchase of our product, OREO CHOCOLATE SANDWICH COOKIES, was DAMAGED DURING DELIVERY where they were BROKEN/CRUSHED. We will send your comments and experience to our quality team to ensure that this problem is less likely to occur again. Please reach out to Sam’s customer service team, they would be more than happy to make this right! Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

Hello Douglas! Thanks for taking the time to contact us! We are very sorry this occurred. We would like you to know that we have certified and very stringent pest control programs in place at all of our facilities to prevent this type of situation; but unfortunately, it is possible for insect infestation to occur once our products have left our control. Insects can penetrate most packaging materials. They can even get under lids and in cartons of food products; and some insects can even penetrate packaging without creating visible holes. We would like to report this to our quality team. If you want to speak with us, call 1-855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm ET. Please use S-15669458 when contacting the team! Thanks!