Dear Valued Sam's Club Client,Thank you for leaving a review. Please get in touch with our Sam's Club Customer Service department at (800) 749-5367 to better assist you. Call Monday - Friday 8:00 a.m. - 11:00 p.m. EST, Saturday 9:00 a.m. - 9:00 p.m. EST, Sunday 12:00 p.m. - 7:00 p.m. EST. They can answer your question or transfer you to your local store to answer your inquiry.Have a great day.-John

Hello Debbie,We appreciate you informing us that your Samsung dryer takes three to four times to dry one load of clothes. We apologize for the inconvenience and will gladly look into this for you.Here are the links to the troubleshooting steps to try when your Samsung dryer has a drying issue.https://www.samsung.com/us/support/troubleshooting/TSG01000999/https://www.youtube.com/watch?v=LibK_OLFH4QFor reference, below is a link to the guide to learning the best laundry load size for your Samsung washer and dryer.https://www.samsung.com/us/support/answer/ANS00080262/Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144854506), which will help our team pull up your information.Thank you! -Angelica

Jazzamatez, sharing your review about the energy certification of the dryer is important. Let's get the information you need.This appliance still needs to be Energy Star certified because it takes time to receive it, and multiple appliances and models are currently undergoing the certification process.Please check this link for more details regarding energy efficiency.Energy Efficient | Samsung UShttps://www.samsung.com/us/explore/sustainability/energy-efficient/ Below is the link for all dryer units that are already certified to help choose other options. Energy Star Certifiedhttps://www.samsung.com/us/home-appliances/dryers/all-dryers/?shop=Buy+Online&key_features=ENERGY+STAR%C2%AE+CertifiedShould you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/Samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number (1147584628) to help our team pull up your information.Have a great day.^Camille

We understand the dismay about repairing the appliances, Charlie O. You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hi Keeeks, It must be disappointing when you expect a cycle to be efficient, but you end up having to run it multiple times. We wish to help you. I have shared a Samsung link below to help with your experience with the dryer. The link will walk you through steps which includes hyperlinks that you can visit for additional help. Clothes are not dry after using the Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Should you need more assistance with your dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147988304 to help our team pull up your information. Leo