I ordered 2 online they were delivered and both were damaged. I called to have both replaced and only 1 was sent as a replacement. It too was damaged. So I decided to go to my local store and buy 2. Got one of them inside and got it unpackaged and guess what. Damaged! Not even opening number 5 as to now have 3 in my garage to be picked up, taking the other two back to the store. So disappointed as I love the look of these. But it’s too much to haul and unpack just to end up with damaged bookcases. Buyer beware.

This item is mediocre, not as wonderful as everyone made it seem on social media. The cabinet is not as big as expected and doesn’t give that “wow” I was hoping for. I thought it would complete the room that I placed it in but it unfortunately doesn’t. It’s a beautiful piece but not worth the hype.

Unfortunately, I received a damaged cabinet. There was no damage to the shipping box. There's a row of cracked veneer along the arched portion of the cabinet and the top hinge allows the left door to pull out of the wood when not closed due to excess holes being drilled. To our disadvantage the damages were not noticed until taking out of the box and standing it up. The damages are factory shipped which is very disappointing otherwise would have been a nice cabinet. Spoke with a very friendly Sam's Club Customer Service Supervisor who offered to ship a replacement or issue a refund. Would love to go ahead with a replacement, however, this cabinet was delivered by a FedEx Freight semi which could not enter our drive up a hill leaving the driver to park on a blind corner on the highway to unload. We then had to load onto a pick-up truck to bring up the drive. And then there is no guarantee the next one won't be damaged. Now the inconvenience of re-boxing & trying to figure out how to ship the damaged cabinet back......?

This item was impossible to schedule delivery for. FedEx told me that I can only schedule delivery through the shipper. Sam's Club customer service told me multiple times that it is scheduled on a certain day only for it to be delivered another day. Sam's Club customer service also told me that my cabinet will be delivered to my front door even if I live in an apartment. FedEx refused to deliver my package to the front door because I live on the 3rd floor. By the time the package arrived, the box was heavily damaged and cabinet was cracked in half. I received a full refund but then just received a $187 bill from FedEx shipping. Sam's club customer service is an absolute nightmare to deal with. Just spend the extra money on a nice cabinet from a quality furniture store.

The brown version of this cabinet went on sale for half price at our local Sam's Club. we've been considering the item for probably a year now but they never had one on display for us to actually see and touch. But the 299 price tag we couldn't resist so we purchased one. Got it home and put it up and it's a beautiful cabinet and holds every DVD we own! slightly wobbly because I think one of the legs isn't quite right but for the most part very sturdy. In fact we went back and bought another the same day!

Order one in black, somewhere along shipping, even though it states clearly on front to not use a forklift, a forklift was used and left the glass shattered. Sams online was great, sent a replacement, had damaged one picked up and even gave us a gift card for our trouble. Received replacement, opened today, and it had been dropped somewhere along the way, jamming the bottom panel where the leg attaches. Had to yank it out, ripping the mdf and tearing small nails from back panel. Dinged up on front too. Product is very nice looking but too fragile for how shippers handle things these days. What a shame!

Love the cabinet but it was broken when I unboxed it. None of the shelving inside was secured and it appears they shelves and door handles etc were banging around on the inside. There are 2 cracks on either side of the arch where it meets the cabinet. Really bummed as I waited forever for this to be in stock at my store.

Always concerned when buying something you can't physically see and touch. We have always had good luck buying anything from Sam's, so we gave it a try. We can't believe how nice this arched cabinet is. Very solid, nicely build, all we had to do was attach the legs (very easy to do), and the packing was the best I have seen. Would highly recommend this unit.

I was super excited to receive. Weird communication from shipping company. Texts sent asked me to go to a specific site but google blocked it for suspicious malware. Sams offered no information on shipping eta. So, product left on doorstep. Product looks like it is well made but arrived severely damaged. Could not find a way to get in touch with customer service. So, I googled and waited online for 25 minutes. Only to be told I had to wait an additional 2 days to receive another one and I am "on hold" to hear from a company to come and pickup broken one. Not sure when that will occur. So, I get to keep this very heavy broken cabinet in the middle of my living room. Not sure if this is worth all of the hassle.

the cabinet is great, the delivery from Sam's club horrendous. The item was left in my driveway without even a ring of the doorbell. The cabinet was also quite damaged, the entire back wall of the cabinet was crushed leaving a hole. I wanted to replace but unfortunately out of stock again so Sam's gave a slight refund and I will have repaired.