Based on your star rating, we would appreciate some detailed feedback about the deck box itself so that we can help make this a better experience for you. We can be reached via email at reviews@lifetime.com.

Reach out to our customer service experts so they can send you the correct lid. They can be contacted through Live Chat on our website (lifetime.com) Monday-Friday, or over the phone Mondays, Tuesdays, and Thursdays at (800) 225-3865. They can also be reached by email at customercare@lifetime.com. Customer Service hours are from 7:00 am to 5:00 pm (MT).

We apologize about the frustration with the assembly of your new deck box. We do have several assembly help options available if you run into questions, including; YouTube video tutorials, the BILT app, as well as our Customer Service Department is always a great resource. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).