Hey Joseph -- We're sorry if you've been unable to purchase Xbox Series S. Due to overwhelming demand, stock of Xbox Series X|S consoles is running pretty low. Be sure to check back with Walmart and sign up for in-stock alerts. We expect more consoles to be available in the future. --Chuck, Xbox Customer Care

Hi William--We're sorry that your Xbox Series S didn't meet expectations. When purchased directly from Walmart, this product is sold brand new and should include one Xbox controller, a HDMI cable, and a power cord. We recommend contacting Walmart customer service for assistance, or if purchased from a third-party seller, please contact that seller directly for assistance. -Chuck, Xbox Customer Care