Hey there Tahar14, we appreciate you sharing your feedback on your Samsung Galaxy A14. We understand how frustrating it can be when your phone does not function as intended. With connection difficulties, we recommend reaching out to your carrier initially to troubleshoot the coverage on their end. We also have provided links to the Samsung Support Team and a great article about the signal to your device, if you determine this difficulty doesn't stem from the carrier. We appreciate you being a Samsung customer. -Elizabeth Samsung phone has poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hello Mario, Thank you for sharing your experience with your Galaxy A14 5G. If you are losing your internet connection shortly after connecting, there could be several reasons for this happening. One troubleshooting step you can take is to reset your Wi-Fi network settings by following these instructions: 1. Open **Settings**. 2. Tap on **General management**. 3. Select **Reset**. 4. Choose **Reset network settings**. If you're having issues with your mobile connection, select **Reset mobile network settings**. For problems related to Wi-Fi and Bluetooth, choose **Reset Wi-Fi and Bluetooth settings**. 5. Tap **Reset settings**. You might be prompted to enter your security credentials. Finally, tap **Reset** to confirm. This is just one option to address network connection. A link to an article with more troubleshooting steps will be provided below. We may need more information about your experience to better understand how to help maintain your internet connection. Please feel free to reach out to one of our skilled members of the Samsung Support Team for further assistance. We appreciate you contacting us and thank you for choosing Samsung! https://www.samsung.com/us/support/troubleshooting/TSG01212956/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages -Ty