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Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for
Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color
4.5 out of 5 stars
stars
1,102 ratings1,066 reviews
  1. 5 stars72% (792)
  2. 4 stars16% (172)
  3. 3 stars7% (80)
  4. 2 stars2% (27)
  5. 1 star3% (31)

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Showing 811-820 of 1,066 reviews
Nov 9, 2023
Reviewer name: TikkoTikko
5 out of 5 stars
5 out of 5 stars review

Great experience with the customer support

We bought a Bentgo chill box almost 3 months ago. We noticed a few molds on the lower side of the box. When we reached out to the support team, they were very supportive and quick with their responses. We are being told to receive a replacement soon. Happy to be a Bentgo user.

Review from Bentgo
Helpful?6RF9XOPJYJQF13620615515
Oct 2, 2023
Reviewer name: LC1984
3 out of 5 stars
3 out of 5 stars review

The good and bad

We absolutely love this lunchbox. It’s the perfect size for my elementary school girls. We love that there Is a removable ice pack attached to the lunchbox. We also love that it is dishwasher safe. With that being said it is extremely poorly designed. The latch to open it close The lunchbox CONSISTENCY breaks every six months. We have had to replace the lunchbox maybe 4 times each child. I’m hoping That bentgo creates a better design for the latch, maybe something metal and not plastic . I can’t imagine that this is not occurring with the majority of elementary aged children. I have two girls that I would not call “aggressive”. Its a shame because it’s such a great design else wise.

Review from Bentgo
Helpful?6RF9XOPJYJQF13620615515
reply from CS

Hi Laura, Thank you for purchasing our Bentgo Kids Chill Lunch Box and providing your feedback. We are sorry to hear about your experience. We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Sep 13, 2023
Reviewer name: Grovess3284
4 out of 5 stars
4 out of 5 stars review

Great product but be careful of stains!

I have the gray Bentgo Chill for my daughters and love the color and removable ice pack option! The compartments for the portions are large for a lot of food. The one downside is that the rubber dealers in the lid can stain. We used ours one time and put watermelon and it immediately stained. Customer service did offer cleaning tips and ways to help!

Review from Bentgo
Helpful?6RF9XOPJYJQF13620615515
Oct 5, 2023
Reviewer name: Ch2uo9
5 out of 5 stars
5 out of 5 stars review

Great for Kindergarten (Keeps Food Chill)

We love that this comes with a chill tray. My daughter started kindergarten this year and it’s important for us that we keep her food at the right temperature. Love how small and compact the lunch boxes are. It’s not heavy and easy to open and close. The design definitely adds a fun touch to lunch.

Review from Bentgo
Helpful?6RF9XOPJYJQF13620615515
Oct 25, 2020
Reviewer name: WendyinNC
5 out of 5 stars
5 out of 5 stars review

Bentgo Kids Chill

[This review was collected as part of a promotion.] The Bentgo Kids Chill box works great. The ice tray keeps our food cold until lunch. It seals well to keep the liquid in the compartments so it does not spill over or leak. It is easy to wash and the food tray is dishwasher safe. It is a great box for kids.

Review from Bentgo
Helpful?6RF9XOPJYJQF13620615515
Oct 24, 2020
Reviewer name: BenBrantmom
5 out of 5 stars
5 out of 5 stars review

My son couldn’t wait to use this

[This review was collected as part of a promotion.] Love this. My 5 year old instantly started planning his lunch and where items go and they were all healthy! This is where you put the grapes. He loves it and loves the ease of opening and closing and I love it keeps the items cool for him.

Review from Bentgo
Helpful?6RF9XOPJYJQF13620615515
Jun 7, 2023
Reviewer name: Ben42
5 out of 5 stars
5 out of 5 stars review

Can't live without this

All of us, parents and kiddo, love this lunchbox. We keep food cool in it in the fridge, then keep it cool on the go with the ice pack. Refill as needed. The food tray also comes out for use at the dinner table. Got recommended this by a friend and we've never looked back, and have recommended it to everyone we know.

Review from Bentgo
Helpful?6RF9XOPJYJQF13620615515
Aug 16, 2023
Reviewer name: LizL
4 out of 5 stars
4 out of 5 stars review

Super cool lunchbox

We got this for my child and it’s been great! Having a bento that also has the freezer pack is like genius! The cornets are great sizes we haven’t had any spilling issues. We have had some warping over time that made it difficult to close but are going to try a replacement!

Review from Bentgo
Helpful?6RF9XOPJYJQF13620615515
Feb 23, 2023
Reviewer name: Tryndzlm
4 out of 5 stars
4 out of 5 stars review

Good but not great

Overall, this lunch box is a good size with the right number of compartments for our kindergartener. I really like the cold pack feature to keep her food cool for the day. However, the latch continues to pop open. Perhaps this was just an issue with our bentgo box. We look forward to trying out some other products :)

Review from Bentgo
Helpful?6RF9XOPJYJQF13620615515
Sep 10, 2025
Reviewer name: Juliette 1227
3 out of 5 stars
3 out of 5 stars review

Less than

I bought several of the Bentgo with the chill and without. They leak but it claims that it doesn’t leak. The food does not stay in the individual compartments. If the bentgo is in your lunch box and stands vertical the food will get mixed. Most lunch bag have the be tho vertical. I have not tried the snap and go but it does not have a chill.

Review from Bentgo
Helpful?6RF9XOPJYJQF13620615515
reply from Customer Service

Hi Juliette 1227, Thank you for sharing your experience with the Bentgo Chill Kids Lunch Box and thank you for being a loyal customer! We’re sorry to hear about the leaking and food mixing when stored vertically—that’s certainly not the experience we want for you. While the box is designed to be leak-resistant with thicker foods (like yogurt or dips), it performs best when kept flat in a lunch bag. For vertical carry, we’d recommend exploring our Bentgo Kids Snap & Go or the Bentgo Chill Max XL, which may be a better fit for your needs. We’d love to help troubleshoot with you further and make sure you have a lunch box that works the way you need it to. Please reach out to us directly at support@bentgo.com or call us at 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support